Senior Services Navigator (Bilingual)

Working with Metrocrest

Metrocrest Services is a team of volunteers, nonprofit partners, donors, and employees whose Mission is “Providing hope through programs that lead to self-sufficiency and foster independence.” Our Core Values are based on principles that guide our actions, behaviors, and decisions. Our Core Values are:

Start with a “YES” Attitude: Working together to find solutions

Celebrate Differences: Show others dignity, respect, and inclusion while honoring everyone’s experiences and unique contributions

Be Kind: Make a choice to be kind to ALL through empathy and understanding

Choose Joy: Joy is an attitude. Pursue it every day

Embrace Change: A willingness to be open-minded and collaborate while accepting that change is an integral part of making our organization stronger

We are looking for team members whose values align with ours, and who are compassionate, professional, and committed to serving their neighbors in need.

You’ll Love Working Here Because We…

• Have a warm, caring work environment and culture
• Communicate and collaborate as a team
• Are passionate about our team members and those we serve
• Have a leadership team that wants to do the right thing and is open to new ideas

The Opportunity

We are seeking a compassionate, senior adult-focused individual to serve as our Senior Services Navigator. The Senior Services Navigator plays a critical role in the Senior Adult department by providing robust services to our senior community. This position works with our Case Management team to identify and navigate direct services and referral services to our senior clients, and they coordinate volunteers and other community partners to assist in distributing services to our senior clients. The Senior Services Navigator is responsible for the daily/seasonal coordination of special services provided to our senior population within our services areas. This position will organize and track services performed and provide support to clients, volunteers, and staff.

Schedule Commitment

The Senior Services Navigator works Monday through Friday, from 8:00 a.m. - 5:00 p.m.

Pay Range

This opportunity is exempt with a salary range of $45,000 - $50,000 annually.

Minimum Qualifications

• Bachelors degree in Gerontology, Social Work, or related field
• 2 years of experience working with older (senior) adults
• Bilingual (English/Spanish)

Preferred Qualifications

• Experience working in eldercare or nonprofit
• Experience working with Salesforce or similar software

Special Knowledge/Skills

• Ability to communicate effectively, including writing, speaking and interpersonal communication
• Ability to prioritize varied tasks and apply excellent organization and time management skills
• Ability to work independently and take initiative requiring minimal supervision
• Ability to communicate, detect, converse with, discern, convey, express oneself, and exchange information fluently and frequently
• Ability to think creatively
• Ability to solve problems
• Ability to adapt to change
• Excellent verbal and written communication skills
• Proficiency with data entry (including familiarity with Salesforce
• Strongly developed attention to detail
• Ability to maintain confidentiality
• Ability to coordinate program requirements and work with and within multiple departments
• Ability to relate to individuals from a variety of racial, ethnic, religious, and cultural/socio-economic backgrounds, including various sexual orientation
• Possess a compassionate nature, be knowledgeable about unique needs of senior adults, and provide exceptional customer service to assist clients
• Demonstrated ability to use computers, software and other technology for inventory and communication purposes

Major Responsibilities and Duties

• Coordinate all aspects of the senior program department and provide creative solutions to senior client requests
• Build effective client relationships, assessing potential barriers, to support, educate and assist senior adult clients
• Coordinate with volunteers and other support staff to provide appropriate training and materials to meet the needs of each program
• Work directly with case management staff to facilitate enrollment and maintenance of senior programs
• Record all services in our client record keeping software and provide timely reports to superiors

Transportation

• Receive transportation request calls and respond in a timely manner. Stay up to date with all available transportation resources available to seniors and disabled in the community and provide referrals and connect individuals to those services.

Minor Home Repairs

• Receive home repair requests and facilitate all aspects of the communication and implementation of the home repair project

Home Delivered Meals

• Correspond with vendors and place daily meal orders
• Coordinate delivery of meals to clients

Reporting Relationship

• The Senior Services Navigator reports directly to the Director of Senior Services

Work Environment

• The activity for this position requires the employee to work onsite, in the community and be comfortable making home visits to client if necessary
• Ability to move, transport, position, and lift up to 15 pounds as needed
• Ability to remain in a stationary position such as standing or sitting for up to 8 hours per day
• Ability to walk, move, and/or traverse as needed

Equal Employment Opportunity

Metrocrest Services provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, or any other characteristic protected by federal, state or local law.

In accordance with the ADA, Metrocrest Services will consider any reasonable accommodation.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• nonprofit: 1 year (Preferred)
• Salesforce or similar software: 1 year (Preferred)
• working with older (senior) adults: 2 years (Required)

Language:

• Spanish (Required)
• English (Required)

Work Location: In person