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Service Manager

Davey Coach Sales
3.8 out of 5
Norwalk, CA 90650
$60,000 - $80,000 a year - Full-time

Location

Norwalk, CA 90650

Benefits
Pulled from the full job description

  • 401(k)
  • 401(k) 4% Match
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account

Full job description

Davey Coach Sales is the nation-wide leader in van and bus sales. We have an immediate opening for an Service Manager in our ever growing office in Norwalk, CA.

What we have to offer:

  • No Night/Weekend/Holiday shifts
  • Generous Vacation and Sick paid time off.
  • 9 Paid Holidays
  • 401k with 4% company match
  • Employer paid Dental and Vision for Employees
  • Medical, Life Insurance, Short Term Disability, and more…..

Essential Job Duties and Responsibilities:

  • Responsible for answering customers inquiries regarding the service of their vehicle. Some light diagnosis via phone.
  • Assist in scheduling customers for service appointments.
  • Ensure that all customer inquires are input into a work order and dispatched appropriately.
  • Follow up on all active tickets that have been dispatched to Service Technicians; ensuring proper follow up with the customer.
  • Resolve repairs for customers by communicating with the Service Technicians, Parts Department and most importantly the customer.
  • Quickly respond to customers either in person or via phone, to ensure that customers receive prompt, courteous, and effective assistance.
  • Responsible for keeping track of all work orders dispatched to the Service Technicians.
  • Maintaining and controlling work orders to ensure flow of assigned jobs throughout the Service department.
  • Assign jobs to the proper technician based upon the Technician’s capabilities and training to ensure that highest quality of work is delivered.
  • Properly complete work orders, auditing tickets for accuracy and ensuring they are closed by the end of the week.
  • Responsible for providing final review of all Repair Orders, monitoring for accuracy and proper billing.
  • Train Service Writers to properly close their tickets.
  • Respond to any corrections needed by the Accounting department.
  • Manage the day to day activities of the Service Department staff; including managing of PTO requests and daily timekeeping.
  • Assist in ongoing coaching of employees, including assisting in writing annual performance reviews.
  • Responsible for ordering office supplies, shop supplies, uniforms and equipment and processing the invoices for accounting.
  • Ensure Technicians have up to date certifications and develop a system to track due dates/expirations.

Knowledge, Skills and Experience required (unless otherwise noted):

  • High School diploma or GED, required
  • Must possess a valid driver’s license with good standing MVR
  • CDL license
  • 2 year of previously related experience in a service manager role, preferred
  • Strong computer skills, including Microsoft Office, Excel, and internet skills.
  • Excellent verbal, written, and interpersonal communication skills
  • Highly effective management of internal processes.
  • Ability to read and understand information and ideas presented in writing.
  • Ability to work on multiple projects while maintaining focus on details required for individual assignments.
  • Strong interpersonal/internal customer service skills.
  • Ability to handle a high volume of work, rapidly adapt to changing environment and possess strong work ethics.
  • High degree of productivity and skill in troubleshooting, and problem solving.

Starting Salary Range: $60,000 - $80,000 annually + bonus opportunities

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create, or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.

Additionally, Davey Coach Sales, Inc. is an Equal Opportunity Employer and prohibits discrimination and Harassment of any kind. Davey is committed to equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, sex/gender, religion, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. Davey encourages applicants of all ages.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

  • Norwalk, CA 90650: Relocate before starting work (Required)

Work Location: In person