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Service Technician I

PHS West
3 reviews
6704 Bleck Dr, Rockford, MN 55373
$25 - $27 an hour - Full-time


6704 Bleck Dr, Rockford, MN 55373

Pulled from the full job description

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Full job description

About us

PHS West is a small business in Rockford, MN. We are supportive, creative and fun.

Our work environment includes:

  • Casual work attire
  • Regular social events
  • Growth opportunities
  • Relaxed atmosphere

PHS West is a relationship-focused organization providing innovative products and services for a safe and efficient workplace; a mission every team member strives to uphold. For more than 25 years, PHS West has been designing products mitigating the risk of overexertion injuries. We are an ISO 9001:2015 certified business recognized by local and national institutions for our achievements.

PHS West is currently hiring a service technician responsible for providing technical service support to PHS West customers along with other relevant duties outlined below.

Duties and Responsibilities

  • Follow safety and manufacturing procedures
  • Provide technical service support to PHS West customers and third party technicians for preventative maintenance, standard repair and replacement situations including basic troubleshooting
  • Escalate complex troubleshooting situations to Service Technician II or SME Team
  • Conduct inbound inspections of custom manufactured purchased products including electrical components
  • Conduct outbound inspections of electrical components
  • Participate in continuous improvement activities
  • Maintain a clean, well-organized work environment
  • Provide assistance to research and development and production departments as requested
  • Must be willing to travel (some overnights) on occasion to support a factory technician
  • Perform other related duties as assigned

Skills Required

  • Good oral and written communication skills
  • Computer skills (email, calendar, word processing)
  • Interpersonal skills
  • Must be able to lift 50 pounds
  • Mechanical aptitude and manual dexterity
  • Electrical aptitude including the ability to read electrical schematics
  • Familiarity with blueprints, hand and power tools, electrical diagnostic tools and inspection equipment
  • Time management and organization skills

Education and Experience

  • Relevant Technical School Diploma or Certification or high school diploma (or equivalent) and two years prior mechanical, electrical assembly experience required
  • Technical support and service experience desired
  • Familiarity with low-voltage DC power applications desired
  • Familiarity with CRM and ERP systems desired

Job Type: Full-time

Pay: $25.00 - $27.00 per hour


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Work Location: In person