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Service Writer

3.2 out of 5
2700 Broening Hwy, Dundalk, MD 21222
$19 - $21 an hour - Full-time


2700 Broening Hwy, Dundalk, MD 21222

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance

Full job description

Job Description

AMPORTS is looking for a Service Writer to join our award-winning team at our Dundalk location.

Estimation and Documentation: Help generate accurate repair estimates. Document all relevant information regarding the vehicle, including customer contact details and repair needs.

Customer Updates: Keep customers informed about the status of their vehicles throughout the repair process.

Quality Assurance: Ensure the process of vehicle repair is efficient and documented properly.

Customer Satisfaction: Gather feedback from customers upon completion of repairs and address any concerns or issues promptly. Strive to exceed customer expectations and maintain a high level of satisfaction.

Inventory Management: Help assist and maintain proper inventory levels within the body shop.


High school diploma or equivalent (post-secondary education preferred).

Previous experience in automotive service writing, customer service, or a related field.

Strong communication and interpersonal skills.

Proficiency in computer software, including Excel.

Knowledge of automotive repair processes and terminology.

Excellent organizational and multitasking abilities.


Ability to work in a fast-paced and dynamic environment.

Valid driver's license.

AMPORTS has been a leader in the global automotive service industry for over 50 years. With multiple locations in the United States and Mexico, AMPORTS is one of the largest auto processors in North America.

AMPORTS provides customers with seamless logistical solutions. All of AMPORTS’ deep-water facilities are located near major highway systems serving densely populated regions. AMPORTS has both long-term leases and property ownership to ensure our customers the footprint they require for today’s volumes and tomorrow’s growth potential.

AMPORTS offers real time vehicle tracking, state-of-the-art technology, custom software, and back up technology to ensure quality service. Our teams of experts are ISO 9001:2008 certified and committed to providing you with an exceptional level of personalized service every time.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Day range:

  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Dundalk, MD 21222: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person