ServiceNow Project Manager

Overview:

IntegrityPro Consulting is looking for an experienced ServiceNow Project Manager to lead ServiceNow implementation and development projects. The successful candidate will manage multiple teams, ensuring successful delivery of client-focused ServiceNow solutions. The role demands a strong combination of technical expertise, leadership, and effective project management skills.

Key Responsibilities:

• Lead and manage full lifecycle ServiceNow implementations, ensuring on-time, within scope, and budget delivery.
• Collaborate with clients to define project objectives, scope, deliverables, and develop detailed project plans.
• Coordinate and manage cross-functional teams, overseeing both internal teams and client stakeholders.
• Maintain effective communication with stakeholders, providing regular project updates, identifying risks, and ensuring issue resolution.
• Implement Agile and Scrum practices to streamline workflows and improve project efficiency.
• Develop and manage project budgets, timelines, and resource allocation to ensure project milestones are met.
• Facilitate change management processes, ensuring a smooth transition and adoption of ServiceNow solutions.
• Ensure alignment with best practices in IT Service Management (ITSM) and ServiceNow platform capabilities.

Required Qualifications:

• 5+ years of experience working with ServiceNow, including implementation, development, and configuration.
• 5+ years of experience leading project teams, managing complex ServiceNow or IT-related projects.
• Proven track record in Program Management, handling multiple, concurrent projects in a fast-paced environment.
• PMP (Project Management Professional) or equivalent project management certification.
• ICAgile Certified or Certified Scrum Master (CSM) certification.
• Solid understanding of ITSM frameworks, ITIL practices, and how they apply to ServiceNow implementations.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and leadership skills with the ability to manage cross-functional teams.

Preferred Qualifications:

• Experience in managing global, large-scale ServiceNow implementations.
• Knowledge of other ServiceNow modules (e.g., HR Service Delivery, IT Operations Management, IT Asset Management).
• Strong knowledge of Agile project management methodologies and tools.

Why Join Us?

At IntegrityPro Consulting, we foster a culture of innovation, collaboration, and professional growth. We offer competitive benefits, opportunities for career development, and a dynamic work environment where your contributions make a difference.

Job Type: Full-time

Pay: $145,000.00 - $165,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Compensation Package:

• Bonus opportunities
• Performance bonus
• Yearly pay

Schedule:

• 8 hour shift

Education:

• Bachelor's (Required)

Experience:

• IT service management: 3 years (Required)
• ITIL: 5 years (Required)
• ServiceNow: 5 years (Required)
• Analysis skills: 5 years (Required)

License/Certification:

• PMP (Required)

Security clearance:

• Secret (Preferred)

Work Location: Remote