Shelter Case Worker (Evening/Overnight)

About us

Freedom House is a non-profit in Weatherford, TX. Our goal is to end abuse and violence through prevention and intervention. We serve suvivors of domestic violence, sexual assault and human trafficking.

Our work environment includes:

• Business casual attire
• On-the-job training
• Safe work environment
• Growth opportunities

```Shifts```

• 7am-3pm Saturday and Sunday
• 3pm-11pm Saturday and Sunday
• 11pm-7am Monday

```Duties```

- Answers the 24-hour crisis hotline for shelter services and/or assists callers with community resources and referrals. Assesses caller’s needs, determines eligibility for shelter admission or makes appropriate referrals based on caller’s needs and shelter capacity status.

-Maintains shelter operations to include: facilitating a calm, supportive atmosphere, facilitating client compliance regarding shelter rules, policies and procedures, ensuring client confidentiality.

-Maintaining security of the shelter, encouraging client participation in group meetings, and supporting clients in the use of conflict management and problem-solving skills.

-Assisting Client Advocate by communicating client needs, service plan progress, and any pertinent information that facilitates client goal accomplishment. Facilitates house meetings.

-Admits residents to the emergency shelter. Completes client intake/registration packets, takes injury photographs, provides pertinent rule information through face-to-face shelter orientation and arranges for emergency clothing and hygiene items for the family, upon their arrival.

-Provides crisis intervention counseling and assists Client/Legal Advocate triage emergency community needs. Conducts exit interviews; offering outreach program and information about follow-up services.

-Documents appropriate information in clients files; documents all services rendered in file service log and on the data routing form; documents pertinent information in the staff communications shift log in a timely manner; maintains and updates community resources and referral information.

-Maintains file forms and other pertinent shelter program forms. Appropriately documents all hotline calls and maintains monthly hotline call tabulations.

-Guides shelter volunteers and/or student interns assigned to the crisis hotline and shelter facility and communicates any volunteer issues to the Domestic Violence Program Coordinator in a timely manner. Performs other essential duties as assigned by the Domestic Violence Program Coordinator.

```Qualifications```

- High School Diploma

- Associates Degree or experience in Criminal Justice, Social Work, or related field preferred; Knowledge of crisis intervention helpful.

- Ability to effectively supervise and provide care to individuals with diverse needs

- Strong communication skills, both verbal and written

- Proficient in data entry and file management

- Ability to read and comprehend social instructions, correspondence memos, and adhere to agency polices and procedures.

- Understanding of social work principles and case management processes

-Bilingual is a plus

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned or requested to meet the ongoing needs of the organization.

```Work Environment```

-Primary work environment is in the Emergency Shelter facility, weekly work hours will be maintained to part-time status, occasional to frequent exposure to communicable illnesses, occasional exposure to clients with addictive and/or psychiatric disorders, frequent prolonged sitting telephone contact, and occasional reaching, lifting up to 25 pounds, and stooping.

```Requirements```

-Must be able to provide self-transportation. Must successfully complete a criminal background check, must read and write English. Must be willing to be available for overnight shift coverage.

Job Type: Part-time

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Night shift
• Overnight shift

Work Location: In person