Software System Test Engineer – Triage

Software System Test Engineer – Triage

Location: Kennedy Space Center, FL
Category: Software
Job ID: ADV0004SM

Challenging Today. Reinventing Tomorrow.

Job Description:

The Triage team member is an integral part of the Information Technology (IT) group supporting NASA's Space Launch System (SLS). The Triage team member will provide troubleshooting expertise in a server based multi-user environment called the Launch Control System (LCS). They will attempt to duplicate problems and define root causes, using product designs, code, or specifications. They will be comfortable working in all functions of a large-scale IT system, booting, memory management, loading and execution, drive/disk management, device control, user interface and process management. Should be familiar with interpreting Core files, log files, event monitoring, system messages and other operating parameters. The Triage team is currently a hybrid work schedule eligible to telework / remote work several days a week.

The specific tasks a Triage team member will be responsible for would include but are not limited to the items below. A level 3 Triage team member is expected to have expertise in the following areas.
· Troubleshoot software and hardware issues
· Provide short term basic guidance to users when anomalies are found
· Collect data from the user environment
· Analyze collected data from anomalies
· Document anomalies
· Communicate system status/issues to users, managers, and technical staff
· Responsible for analyzing, understanding, and working with a variety of in-house developed and commercial software packages.
· Responsible for identification of dependencies and characteristics of software applications and hardware at all levels of the OSI model.
· Requires the ability to interpret written information and effectively communicate verbally and in writing. May be required to provide verbal status to management on occasion.

Here’s What You’ll Need:

Level 3 Triage – BS degree in software, electrical, or a related engineering field or engineering discipline; or Computer Science from an accredited engineering school plus a minimum of ten (10) years of progressive and relevant experience. Additional relevant education may be substituted for a portion of the experience.

May be filed with Triage Level 2 – BS degree in software, electrical, or a related engineering field or engineering discipline; or Computer Science from an accredited engineering school plus a minimum of three (3) years of progressive and relevant experience. Additional relevant education may be substituted for a portion of the experience.

· Must have experience troubleshooting in client/server architectures and in the integration, debugging, and troubleshooting of software implementations.
· Requires knowledge of software development and systems engineering.
· System Administration in a UNIX or Linux environment is a bonus.
· Experience in C++, Java, Perl, Python, expect, shell scripting, or XML is a bonus.
· Knowledge of SNMP protocols and the ability to utilize Wireshark is a bonus.

Essential Functions:
Physical Requirements
· Position may involve extended periods of sitting or standing.
· Physical requirements are sitting, walking, standing, extensive use of stairs, and access to remote structures.
· Position is located on a hazardous testing facility; must be able to quickly evacuate buildings in the event of an emergency.
Work Environment
· Work will mainly be done inside, but fieldwork can be a combination of outside and inside depending on the project.
· Working at heights and in confined spaces may be required.
· Walking on uneven terrain including paved areas, gravel/rocks, and dirt/sand is required to access various locations on the facility.
· Climbing ladders and platforms will be necessary.
· All work must be completed in a safe manner in accordance with NASA and Company safety standards.
Equipment and Machines
· Computers and printers used for producing reports and schedules.
· Variety of equipment may be used.
Attendance
· Full-time regular work hours between Monday-Friday.
· Position may require occasional overtime including weekend work depending on task.
· Must be dependable and punctual.
· Shift work may be required.
Other Essential Functions
· If offered a position, proof of U.S. Citizenship or Legal Permanent Resident/Green Card holder of the United States is required.
· Must be able to accurately communicate ideas in writing and verbal communication.
· Must be able to travel to support position requirements. This may include travel to and from customer location, which may involve airline travel. In some cases, accommodations can be made for POV, if necessary.
· Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.
· Must comply with all “drug free workplace” requirements as mandated by directives issued by the appropriate federal contracting officer and the company, which requires drug testing for use of illegal drugs by employees in sensitive positions.
· Government security clearance is not currently required but may be required in the future.
· Must maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, clients, co-workers, and management.

Job Type: Full-time

Pay: $65,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Merritt Island, FL 32953: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Software development: 3 years (Required)
• System administration: 2 years (Required)

Work Location: In person