Software Training Specialist

JOB OVERVIEW:

Provides an end-to-end product demonstration and training experience utilizing HSMS software for prospective clients, clients and internal customers. Works closely with Project Manager/Supervisor to develop training plans and continually improve and elevate training skills. The training experience begins with conducting product demonstrations for potential clients, moves on to onsite and/or remote training for new clients, existing clients and for solutions and is completed with continued optimization training for clients. This position requires frequent, full access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

KEY RESPONSIBILITIES:

• Conduct product demonstrations, on-site, web-based, and classroom training sessions utilizing a wide variety of consultative principles and techniques.
• Assess client needs based on location, unique client demographics and individual project variables. Evaluates training effectiveness to achieve customer & employee satisfaction.
• Ownership of full client training.
• Proficient in all areas of the Henry Schein Medical Systems Software applications and solution offerings.
• Understand client contract for training items to be completed.
• Conduct product demonstrations for existing and potential clients.
• Prepare client demonstrations by coordinating with client, sales rep and/or reseller to review discovery call information and preparing workflows and/or features specific to the client needs.
• Attend implementation, kick off, and post implementation meetings.
• Document and deliver all training completed for invoicing.
• Update all assigned training projects in project management software regularly.
• Follow customized training plan and ensure client satisfaction throughout the process.
• Complete client follow-up and training recaps according to established protocols.
• Gathers, reviews, and analyzes course evaluations to determine effectiveness of training sessions.
• Remains informed of and maintains proficiency with applicable company products and industry regulations and current payment, quality or other programs that require use of MicroMD products and services to achieve successful administrative, financial and clinical outcomes.
• Concisely documenting customer calls/emails, inquiries, and trainings into the company support system.
• Conducts optimization assessment/training of assigned clients at regular intervals (3, 6, and 12 months) to ensure optimization and adoption of the software.
• Plans material and conducts monthly Lunch & Learn webinars as assigne
• Provide training for internal customers and resellers as required.
• Frequent client site travel, (airline and auto), and overnight stays are expected. This could be up to 40-50% travel.
• Prioritize time and complete all assigned tasks while maintaining a high level of productivity
• Demonstrate strong knowledge of and follow department and company policies and procedures
• Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
• Understand and contribute to team, department, and company goals
• Continually improve personal knowledge, skills, and abilities
• Submit suggestions for team, department, product, and company improvements
• Demonstrate an ability to maintain effective and professional communications with customers and coworkers
• Act as a mentor to assigned specialist(s); allow trainees to monitor your training sessions and provide side-by-side assistance for fellow TSMs
• In the mentor role, responsibility includes the development of assigned Software Trainer(s), determining any knowledge gaps and a training plan to address.

SPECIFIC KNOWLEDGE & SKILLS:

• Must have two (2) years’ experience or equivalence as a software training specialist.
• Training experience, specifically with medical software, a plus.
• Knowledge of both clinical and back office workflows in a medical practice.
• Previous experience with strong focus on customer service.
• Ability to thrive in a Team environment.
• Skilled at problem analysis and troubleshooting with high attention to detail. Strong written and verbal communication skills.
• In-depth subject matter expertise and excellent communication and presentation skills
• Must be able to exude confidence of medical practice and clinical management knowledge, and the understanding of a customer's situation, while working with them implementing a new computer system.
• Must be a highly motivated person that can work autonomously as well as being part of a team.
• Must be a process focused individual able to multi-task in challenging, sometimes stressful situations.
• Individual must demonstrate a strong desire for continued education.
• At least 3 years directly related work in the healthcare industry.
• High school diploma or general education degree (GED); college degree a plus/or three to five years related experience and/or training; or equivalent combination of education and experience.

Job Type: Full-time

Pay: $53,240.00 - $71,040.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Location:

• Ohio (Required)

Work Location: Remote