Sports Club Member Service Associate

Experience:

Job Title: Sports Club Member Services Associate
Location: Padel Boston, Dedham MA
Job Type: Part-Time, In-Person
Reports To: Club Manager

Position Overview:

Padel Boston is a new sports club compromised of 3 padel courts and a lounge. We are seeking a friendly, professional, and customer-focused Member Services Associate to join our dynamic team at Padel Boston. As the first point of contact for our members and guests, you will play a key role in creating a welcoming atmosphere and delivering excellent customer service. You will handle day-to-day operations at the front desk, ensuring the smooth flow of activities and supporting the overall member experience at the club. 4 hour, 6 hour and 8 hour shifts available.

Key Responsibilities:

Customer Service & Member Relations:

• Greet members and guests warmly and professionally upon arrival.
• Assist with member inquiries, provide information about club facilities, schedules, and services.
• Handle reservations for court bookings, group sessions, and events.
• Provide exceptional customer service, ensuring member satisfaction and addressing any concerns or issues promptly.
• Facilitate the check-in/check-out process for members and guests

Administrative Support:

• Maintain accurate member accounts, update personal information, and process payments for memberships, classes, and other services.
• Assist with daily opening and closing procedures, including ensuring the front desk is stocked with necessary materials and that all areas are clean and organized.
• Manage and update class schedules, event calendars, and court availability in the club’s system.

Club Operations:

• Answer phone calls and respond to emails, providing information or directing inquiries to the appropriate staff member.
• Handle credit card transactions, and process refunds or adjustments as needed.
• Provide support to coaches, instructors, and other staff as necessary to ensure smooth day-to-day operations.

Facility Maintenance:

• Ensure that the front desk area and common spaces are clean, organized, and presentable.
• Report any maintenance or safety issues to the Operations Manager or Facility Manager.

Member Engagement:

• Promote and upsell club programs, memberships, merchandise, and services.
• Assist with onboarding new members, ensuring they are familiar with club amenities and policies.
• Help create a friendly and inclusive environment for all members, fostering a sense of community.

· Social Media & Community Engagement:

• Assist with managing the club’s social media profiles (e.g., Instagram, Facebook)
• Capture and share photos and videos of events, classes, and daily activities to highlight the club’s vibrant community.
• Collaborate with the marketing team to help promote special offers, tournaments, and seasonal events through online channels.

Qualifications:

• Prior experience in customer service, hospitality, or a similar front-facing role preferred.
• Experience in the sports, fitness, or recreation industry a plus, especially in racquet sports or padel.

Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-oriented attitude.
• Proficient in using computer systems, point-of-sale (POS) software, and basic office tools (Microsoft Office or similar).
• Ability to multitask and stay organized in a busy environment.
• Basic knowledge of padel or other racquet sports is a plus.

Personal Attributes:

• Friendly, approachable, and professional demeanor.
• Ability to remain calm and composed under pressure.
• Team player with a positive attitude and a strong work ethic.

Physical Requirements:

• Ability to sit, stand, and walk for extended periods.
• Occasional lifting of light items (e.g., office supplies, promotional materials).

Benefits:

• Competitive hourly wage.
• Discounts on club services, merchandise, and events + free Padel Boston uniform.
• Ability to play padel for free with friends when there are two empty courts.
• Opportunity to be part of a fun, growing team in a dynamic sports environment.

How to Apply:

Please submit your resume and a brief message explaining why you’d be a great fit for the Front Desk Associate role at Padel Boston to jobs@playpadelboston.com. We look forward to meeting you!

Job Type: Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 16 – 32 per week

Benefits:

• Employee discount
• Flexible schedule
• Gym membership
• Paid training

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)
• Sports: 1 year (Preferred)

Ability to Commute:

• Dedham, MA 02026 (Required)

Ability to Relocate:

• Dedham, MA 02026: Relocate before starting work (Required)

Work Location: In person