Stroke Recovery Coach – Clinical EP/PTA/OTA

Motus Nova is an Atlanta-based medtech startup dedicated to improving patient outcomes through telerehab robotic medical devices. We are seeking Clinical Exercise Physiologists and healthcare professionals to serve as recovery coaches, helping individuals with brain injuries navigate their rehabilitation journey. This role offers a unique opportunity to work in neurorehabilitation, providing remote patient support and motivation while optimizing their rehab experience.

Responsibilities:

We are seeking individuals with customer facing expertise to provide support services for our stroke survivor users.

As a member of the User Experience Team, you will interact with stroke survivors by initiating conversations and checking-in on their experience with Motus Nova. You will assist them by adjusting their settings to optimize their rehab, setting expectations, and helping them set goals and ensuring they know you are supporting them every step of the way. You’re driven to recognize patterns in issues they may have and champion results - whether they be process updates, donning process improvement, or training for you and the team. You have the commitment, empathy, urgency and expertise to meet every call with the respect the customer deserves. You are empowered to provide customers with peace of mind, motivation, and hopefulness for the future. You understand sales and communicate clearly. You are driven to help ensure optimal rehab is provided to each and every user we servel and are ready to have a lot of fun in the process!

Daily responsibilities include:

• Providing support and motivation to stroke survivors
• Teaching stroke survivors how to effectively use rehab equipment
• Learning (and utilizing) a telehealth model to assist users
• Working with team members to solve technical problems in a timely manner
• Setting up initial assessments with users who recently received a Motus device to ensure they understand how to best utilize it in their recovery and to individually tailor a user's settings to ensure an effective recovery regiment
• Analyzing user and monitoring trends within a user's data
• Contacting users for follow-up assessments to adjust settings and provide recovery feedback
• Suggesting and implementing solutions for improving customer support
• Identifying problems new users may be encountering and how to remedy those problems
• Sharing insights with peers and management – our positive team culture relies on open communication to continuously improve how our work gets done.

Requirements:

• Ability to interact, communicate, and present ideas effectively
• Excellent verbal and written communication skills
• Adept critical thinking, problem solving, and multi-tasking skills
• Capacity to quickly adapt to changing procedures and software
• Proficiency with the Google Suite of apps
• Ability to connect with and support individuals recovering from brain injuries with patience and empathy
• Professionalism regarding time, costs, and deadlines
• Strong sense of responsibility and flexibility
• Interest in working in a fast-paced startup environment with a high-energy team

Pay:

The Contractor will invoice Motus Nova LLC at a rate of $15/hr for training and $22 for each recovery coach session completed. A completed session is defined as a session where assessment data (ex: range of motion and strength) is collected and recorded in the Client's database.

Job Type: Contract

Pay: $22.00 - $40.00 per hour

Benefits:

• Flexible schedule

Work Location: Remote