Support Specialist with Marketing Focus for Property Management Firm

About MoveZen Property Management

Our team manages rental properties and provides modern housing services in North and South Carolina. The rental industry is evolving as housing needs change, and we're proud to be at the forefront of that transformation. This year, we were named to Inc. Magazine's Inc. 5000 list of America's fastest-growing private companies, thanks to our innovative housing services platform. We're excited to expand into the fast-growing Dallas, Texas metro area in 2025. This is a great opportunity for the right person to start a career-defining journey at a pivotal time for both the industry and our company!

We understand the value of team development – we specifically attribute our success to our hardworking team! Our upper-level roles within the company are currently held by team members who advanced from within, rather than outside hires. Our average staff tenure despite an award-winning growth rate is over 3 years!

As our company grows, we consistently create new and exciting opportunities, with priority given to our existing staff. We're committed to building careers and developing industry and corporate experts, not just offering jobs. We pride ourselves on promoting a team-focused environment, with leadership support and training that is unparalleled and easily accessible. We operate like a small business, but have developed modern corporate management techniques and tools, skills highly sought out by nearly all major corporations. Our team is highly encouraged to take on new and challenging responsibilities, which is the number one way for you to grow!

As a family-owned, employee-driven business, we’re a great fit for ambitious, self-motivated, and disciplined individuals. Our company rewards hard work, and it’s always clear when it’s earned. When effort is lacking, it’s equally noticeable and addressed. If you work best under close supervision, this may not be the right environment for you. The biggest challenge for new hires is adjusting to the level of independence we offer. Most people don’t achieve the results or salaries they want without constant accountability as we trust our team to manage their own time and focus. When they do, they flourish. Those who don’t typically move on to a different environment. Please consider whether the high level of accountability our company requires is the right fit for you!

What are we looking for?

We’re looking for an ambitious, detail-oriented, hardworking, team-focused individual to join our team as a Support Specialist, with a focus on marketing and customer service!

This position requires a strong focus on attention to detail, efficiency, communication, and disciplined follow-up, as the Support Specialist will offer support to our staff as well as customers. The Support Specialist will be responsible for inbound calls to the company, working with potential client leads in the Marketing Directors absence, updating CRM with potential client data, providing quotes to potential clients, processing marketing photos, compiling online listings for properties, processing data for comparative market analysis reports for review, website maintenance, preparing simple blog posts, assisting with basic questions from staff, and organization of data. This position would also work closely with our executive team to assist with communicating pertinent information to our staff and customers.

The Support Specialist we're looking for is an effective communicator, as they’ll be the glue that ties our daily operations together and that all other divisions will rely on. Efficiency and attention to detail are paramount to ensure all processes are flowing smoothly.

Customer service experience and marketing experience aren’t required for the position; however, we’re looking for someone who has a strong work ethic, desire to learn our processes, and someone who is very technologically adept as we utilize various software to work efficiently and to provide our customers with the best service possible. A strong ability to multitask is crucial to this role, as the role requires jumping from one task to another quickly! We also need to ensure our Support Specialist is customer focused and team oriented, as these qualities are crucial to our success. While this is an entry level position, there is tremendous room for growth for the right individual!

Frequently Asked Questions:

What are you looking for in applicants, and do you verify resumes?
We prioritize applicants with a stable job history, typically showing an average tenure of 2 years or more. If your career has involved more frequent moves, we encourage you to include a cover letter explaining your path—we value diverse perspectives and appreciate unique stories! Candidates who fall significantly outside this guideline may want to explore other opportunities. We also verify all resume entries to make sure everything is accurate, so be honest. Inaccurate or exaggerated info can lead to disqualification, and we'll be checking references during the interview process!

How many interviews are required, and will there be any tests?

We value your time, and the challenges associated with your search. Applicants will never be asked to complete more than three interviews at the maximum, with only one being in person. We also do not require any testing as part of our interview process.

How do you approach work-life balance?
We offer a lot of flexibility and freedom, but with that comes a high level of accountability. If someone struggles to manage their work-life balance, it can affect their performance and, in turn, their compensation or job outlook. However, for those who thrive under pressure and manage their time effectively, this can be a great environment to succeed and grow. It’s important to know what you’re signing up for, and if you’re up for the challenge, this could be the perfect fit!

What benefits do you offer?
We provide a comprehensive benefits package, including opportunities for career growth, competitive pay, and a supportive work environment. For full-time employees, we offer paid time off (PTO), fully covered premiums for dental and vision insurance through our group plan, and 65% coverage of the health insurance premium through our group plan. We also contribute 3% to your 401(k), regardless of your own contributions. High performers have the opportunity to advance within the company, leading to increased responsibilities and higher salaries. While we offer these benefits, we do expect you to excel in your role and contribute to the team’s success!

What if I don’t feel great about this role, but I’d really like to join your company?
If you're unsure whether this role is the right fit, but you're interested in joining our team in the future, we encourage you to fill out this form: https://forms.office.com/pages/responsepage.aspx?id=fsxYLYDbZkmzYmG_-JUqIFZw61EiYFBFlZPvWCOi8I9UNVNBTUZEM0RLMUFFSTVLVE1KUjRQRkVLSSQlQCN0PWcu&route=shorturl. We'll keep your information on file and consider you for future opportunities that may align better with your skills and interests!

Requirements for the position:

• Customer service focused, prioritizing follow through and building long-term relationships with clients
• Genuine passion for communication, particularly through phone interaction but also in text/email interaction
• Resilient and composed demeanor, capable of maintaining professionalism and poise in the face of challenging interactions
• Technologically adept
• Strong work ethic and desire to learn
• Highly consistent, dependable, and organized
• Unparalleled attention to detail
• Ability to multitask
• Team centric focus
• Amenable to a rapid pace of change at the company to improve processes

Benefits included after 3 months of full-time employment:

• 401(k) plan with 3% company contribution (full time employees only)
• Health Insurance with 65% of premium paid by company (full time employees only)
• Dental Insurance (full time employees only)
• Vision Insurance (full time employees only)
• 14 PTO days will be allotted per year on an accrual basis, prorated based on start date
• Paid time off for all major holidays

Please submit a resume for consideration!

https://movezen360.com/employment-join-our-team/

Job Type: Full-time

Pay: $43,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer Service/Support: 1 year (Preferred)

Location:

• North Carolina (Required)

Work Location: Remote