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Systems Engineer

Think|Stack
Remote
$70,000 - $80,000 a year - Full-time

Location

Remote

Benefits
Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account

Full job description

POSITION SUMMARY: As a Systems Engineer at Think|Stack, you understand the level of detail required to ensure systems are in place to provide consistent uptime and support for our clients escalated and most business impacting issues. Your primary duties will include triaging, review, response, design, implementation, and maintenance. During any given week you will be ensuring the stability of infrastructure of our clients through triaging and problem solving, building, engineering, and creating infrastructure; either from the ground up or to fit within the parameters of what a client already has. You will primarily support cloud solutions Microsoft; this will include Azure and Office 365. Through your background experience, you should also have proficient ability with backup, recovery, and security/threat protection software. General networking understanding and experience is a plus and will support your success in this role.

This individual knows when something is not configured right. This individual uses industry knowledge to not only suggest best practices but to also put them into order. When this individual is faced with a difficult task when they are entering the element of the unknown, they have the experience to ask the right questions and get the job done. This position is responsible for ensuring there is no stone left unturned when it comes to properly constructing and supporting an enterprise network.

You are a self-starter and takes initiative. You have the natural curiosity to identify, investigate and solve problems. You are also able to juggle seeing both the internal security of Think|Stack and our clients. This role is an ultimate team player who can juggle different tickets, alerts, and security requests. You work collaboratively to create and maintain a strong security culture with human centered design in mind to achieve goals without sacrificing security.

Essential functions & responsibilities:

  • Design, plan, install, configure, migrate, support and document best practice solutions to meet current and future business and technical requirements of our members
  • Provide technical support for new and existing members, including after-hours support
  • Promote and maintain an exemplary customer service experience for all clients and internal staff
  • Ensure the integrity, security, and resiliency of critical operations
  • Implement infrastructure solutions that increase the stability and resiliency of the physical and cloud footprint
  • Create and execute detailed project plans. Implement projects following the charter, project plan, and WBS.
  • Harden the configuration of devices and networks utilizing best practice with minimal interruption.
  • Respond to, resolve, or escalate network and infrastructure incidents, and noncompliance situations using defined escalation processes.
  • Observe the utilization of the technology or tool to determine improvements of its usage.
  • Develop professionally by means of education, certification, and growth through mentorship program
  • Document all technical service request information from beginning to end including knowledge bases, engineering details and specifications, RCAs, and project documentation
  • Create and share unique ways to solve challenges with others.
  • Take initiative to determine how a system should work and how changes in conditions, operation and the environment will affect outcomes, the types of tools and equipment needed to perform task.
  • Other duties as assigned

Position Requirements:

  • Associate degree in Technology, IT Engineering or equivalent level of work experience and certifications
  • Minimum 7+ years of engineering experience
  • Minimum 5+ years of implementing Microsoft solutions, including Windows Server, Active Directory, Exchange, O365, Azure, SharePoint
  • Extensive experience with systems and network technologies, and thorough understanding of how to deliver them in diverse environments
  • The ability correlate information and data between clients and alerts.
  • Must be highly Organized: Projects are multi-step processes involving time scales from a few days to a few months. Juggling all the tasks requires high levels of organization and a strict adherence to process
  • Strong communication skills and the ability to communicate with both technical and non-technical clients and internal team members

Behavioral Competencies:

  • Detail Oriented
  • Professionalism
  • Trust/Confidentiality
  • Excellent Communication: the ability to deliver clear and concise technical details
  • Continuous Learning & Development
  • Ownership & Accountability
  • Can work under deadlines
  • Team player

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

  • Routinely required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
  • The employee is occasionally required to move around the office
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • May require travel dependent on company needs-client on-site
  • The employee may occasionally lift and/or move up to 30 lbs.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Relocation assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Compensation package:

  • Bonus pay

Experience level:

  • 3 years

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call

Application Question(s):

  • Have you previously worked for an MSP/MSSP?
  • Do you have an Associate degree in Technology, IT Engineering or equivalent education?

Experience:

  • engineering: 7 years (Required)
  • implementing Microsoft solutions: 5 years (Required)

Willingness to travel:

  • 25% (Required)

Work Location: Remote