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Systems Engineer

Bizco Technologies
11011 Q St, Omaha, NE 68137
Full-time

Location

11011 Q St, Omaha, NE 68137

Benefits
Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Retirement plan

Full job description

Position Summary: The Systems Engineer is responsible for management and ownership of their client portfolios by maintaining their client's networks and building strong relationships.

Essential Job Functions

  • Provide IT Support relating to issues with internal systems and network infrastructures.
  • Provide support services for Microsoft related technologies: Windows Server, Exchange etc.
  • Provide support services for virtualization technologies with VMware.
  • Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls and stitching.
  • Provide support for disaster recovery solutions.
  • Provide remote access solution support: VPN, Terminal Services, etc.
  • Document maintenance for all computer systems and network infrastructures.
  • Communicate with customers and internal team.
  • Inform all of incident progress and notify them of impending changes and agreed outages.
  • Maintain service awareness and understanding of all organization key IT services, support tools, and techniques used to provide services.
  • Maintain and monitor client networks.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Document internal processes and procedures related to duties and responsibilities.
  • Assist with technical sales processes.
  • Enter time and expenses, work through a daily schedule, and enter all work as service or project tickets in CW.
  • Represent Bizco in a positive manner to customers and the community
  • Mentor and assist Jr. engineers, as required.
  • All other duties as assigned.

Preferred Talents

  • Serve as a role model in the department.
  • Ability to multi-task and adapt quickly to change.
  • Provide excellent customer service via active listening and communication.
  • Ability to provide customer care and support via telephone, in-person and email communication.
  • Ability to diagnose and match resources to address technical issues appropriately.
  • Maintain client business acumen such as specific knowledge of the customer and how IT relates to their business strategy and goals.

Qualifications

  • 3-5 years of experience in a System Administrator or comparable role
  • Professional IT Certifications preferred, but not required.
  • Microsoft MCSA or MCSE, SonicWall CSSA, Cisco CCNA, or VMware VCP
  • Valid driver’s license

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location: One location