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Systems Engineer

Forward Edge

3.6 out of 5 stars

2724 East Kemper Road, Cincinnati, OH 45241

$75,000 - $90,000 a year - Full-time

Benefits
Pulled from the full job description

401(k)
401(k) matching
Disability insurance
Health insurance
Paid holidays
Paid time off
Professional development assistance

Full job description

of Systems Engineer

Company Summary

Forward Edge empowers schools to reach tomorrow’s learners by providing technology solutions and services to schools that remove barriers to learning. Focusing 100% on Education, we understand that learning time is sacred, and we take a holistic approach to designing and implementing technologies for students, teachers, and staff.

We have a collaborative company culture with highly motivated and driven individuals who are dedicated to mastering the latest technologies and solving problems with an eye on the big picture. We have built a unique environment by building skilled teams of hardworking people and cultivating highly talented, personable professionals, driven by a passion to make a difference in the educational experience of teachers and the students they serve. Forward Edge offers a stable environment where many employees find the freedom to grow professionally over the long term.

Core Values at Forward Edge:

These core values aren’t just words on a page to us, we eat, breathe, and live these values every day. They serve as the guidepost for our decisions and actions.

We expect excellence- We believe in being confident in our abilities while remaining humble and open to feedback. We have a saying here, “You’re not done until you’re done, done,” and that just means we go the extra mile to deliver exceptional results for our customers.
We are problem solvers- We embrace all challenges as opportunities to learn and grow. We don’t just identify problems, we find solutions for our customers and internally at Forward Edge.
Relationships matter to us- Maya Angelou said it best, “people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
We are team players- We believe no one is too good to take out the trash. We are a team that supports each other and offers to roll up our sleeves and help each other whenever needed.
We believe you either grow or die- We believe in embracing change and constantly improving to stay relevant. We are never satisfied with the status quo and are always looking for ways to expand our potential and create value, individually and as an organization.

Job Summary:

As a Network & System Engineer, you will play a crucial role in supporting the partner organization's infrastructure. You will work closely with the NOC team, network engineers, systems engineers, and cybersecurity experts to ensure the reliability, security, and performance of client networks. Your responsibilities will include assisting with design, configuring devices, monitoring performance, and troubleshooting issues. Systems responsibilities will include technical support and management of server systems and various appliances and applications.

Forward Edge installs and supports a wide range of technologies on both a single-project and long-term basis. Our solution stack is made up of top-tier manufacturers and offerings that fit the needs of the K-12 environment. Forward Edge solutions include firewalls, switches, routers, wireless access points, servers, virtualization, access control, video surveillance, and storage.

Key Responsibilities:

Configuration: Assist in installing, configuring, testing, and maintaining equipment.
Monitoring: Monitor performance and security, identifying and addressing issues promptly. Identify areas for network optimization and propose improvements to enhance network performance and efficiency.
Troubleshooting: Troubleshoot problems and assist in resolving connectivity and performance issues.
Security: Assist in implementing and maintaining network security measures, including firewalls, cybersecurity software, intrusion detection systems, and access control lists.
Design: Collaborate with teammates to design and implement solutions that meet the organization's requirements.
Patch and Update Management: Maintain supported, current versions of various deployed software, including operating systems, business applications, and specialty software. Apply firmware updates and patches to network devices to ensure security and performance.
Vendor Coordination: Communicate with network hardware and software vendors to understand product innovation, obtain training to achieve product mastery, support and resolve technical issues.
User Support: Provide technical support and exceptional customer service to end-users for system and network-related issues.
Documentation: Maintain clear and comprehensive documentation of configurations, changes, and troubleshooting procedures.
Deployment and Maintenance: Assist in implementing new systems or configurations in the systems environment and maintaining hardware and software inventories.
Sales & Reporting: As a trusted advisor and solution specialist, assist in situational and annual reporting activities on historical and forward-looking aspects of customer environments. Provide support for the sales team to position solutions for long-term success.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent experience
Minimum 7+ years of experience in a similar role.
Knowledge of networking fundamentals, including TCP/IP, subnetting, VLANs, and routing protocols.
Familiarity with network hardware and software (routers, switches, firewalls, wireless, etc.).
Knowledge of Server hardware and software, including virtualization and administration.
Basic understanding of network security concepts.
Autonomy in problem-solving and analytical skills.
Excellent communication and teamwork skills.
Highly self-motivated, accountable for time management, ability to organize and prioritize tasks, and manage deadlines and service queues.
Ability to work under the guidance of senior teammates and learn quickly.
Capability and experience to motivate other high-performing team members and cross-departmental peers for the greater good of the organization.

Preferred Qualifications:

Microsoft Certified Professional
Experience with network monitoring tools
Knowledge of virtualization technologies (e.g., VMware, Hyper-V, etc).
Understanding of cloud networking concepts (e.g., AWS, Azure, Google Cloud).
Knowledge of fundamental Microsoft infrastructure (Active Directory, Group Policy, Print queues, SCCM)
Linux server management experience
Camera or network video experience
Helpdesk or Network Operations Center experience

Comprehensive benefits package that includes: