Systems Engineer/IT Support Technician

SUMMARY: The IT Systems Engineer is responsible for phone, remote, and onsite support for our clients including servers, desktops, laptops, network components and software.

Employment Type: Employee’s primary responsibility will be 2-3 client sites but may be called to assist at other sites as needed.

Reports to: CEO, Service Manager

Required Duties and Responsibilities:

• Maintain and manage Windows Servers
• Support for Microsoft Server products, including Windows Server, Exchange, SQL, RDS
• Configuration and support of server functions including Active Directory, DNS, DHCP, Group Policy and more
• Service and support of network components: Internet connectivity, routers, switches, firewalls, and security
• Strong working knowledge of configuration and troubleshooting for Fortinet, Cisco and Cisco/Meraki network devices
• Configuration and support of Datto backup services and devices
• Experience using Remote Monitoring tools
• Support for desktop operating systems, including Windows 7, 8, 10
• Hardware installation and troubleshooting for multiple manufacturers, including dental imaging equipment
• Ability to communicate effectively
• Additional Duties and Responsibilities:
• Positive attitude
• Team player
• Ability to manage time efficiently and maintain current and accurate records in ticketing system.
• Communicate with clients
• Remain current on IT trends and new technologies
• Occasional travel may be required

Education, Experience and Skills

• Minimum of 2 years experience in a sysadmin role
• Strong customer service and effective communication
• Able to manage incidents involving different technologies and vendors from inception to resolution
• Valid Driver's License and reliable vehicle required
• Ability to lift heavy equipment

EDUCATION AND CERTIFICATIONS

• Minimum High School Degree/GED

Job Type: Full-time

Work Remotely

• No

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Server: 1 year (Required)
• Networking: 1 year (Required)
• Active Directory: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: Multiple locations