Systems Support Specialist

ZRT Laboratory is an internationally recognized leader in innovative and meaningful hormone and wellness testing. Health care providers and research teams worldwide use our tests, including the CDC, the NIH and many renowned universities. With 20 years of experience and results from over 10 million tests, ZRT offers a commitment to the best science and the best people, for the best in personalized home-collection tests.

As part of ZRT’s Information Technology department, this position has a dual purpose within the company. First and foremost, this position’s primary role is to provide primary customer-facing support for the day-to-day issues experienced by our internal customer base (on-site and remote). As a secondary responsibility, this position will work closely with our infrastructure team to assist with the implementation of various IT infrastructure related projects, as well as, taking on some of the operational management functions of our infrastructure.

Roles & Responsibilities:

• Provides primary day-to-day service desk support across the company, including on-site, remote users and occasional assistance with ZRT customers. This includes hardware running Windows 10/11, proprietary software, business productivity applications, workstation peripherals, etc.
• Participates as an infrastructure team member and assists with infrastructure-related projects, monitoring and maintenance.
• Communicates and escalates issues relating to supported environments (infrastructure, desktops, applications, etc.) as needed.
• Participates in coordination and execution of QA/test activities for new releases of our proprietary software, upgrades, bug fixes, etc.
• Assists in the documentation of IT related policies, processes & workflows.
• Active participation in license & asset management processes
• Carries out necessary tasks and work items relating to assigned projects.
• Ensures courteous, professional and efficient service to internal and on occasion, external customers.

Qualifications:

• Three years or more of on-site end-user and/or desktop troubleshooting and support.
• Experienced with fundamental networking & connectivity concepts.
• Experience with active directory, as it relates to setting up user accounts and managing permissions.
• Proficiency in Microsoft Office products.
• Excellent customer service and communication skills with an ability to speak to technical and business stakeholders.
• Demonstrated knowledge and experience in supporting Microsoft based clients with proven troubleshooting skills.
• Experienced in creating technical documentation (technical, process, workflow, etc.)
• A driven, results-oriented team player who has strong analytical and interpersonal skills.
• A problem-solving, self-directed individual with a proven ability to work independently and as part of a team.
• Ability to learn quickly and attend to details under stress, remaining calm and helping others to do the same.

If this sounds like the right fit, we want to talk to you! We promote a healthy and diverse work environment.

Job Type: Full-time

Pay: From $32.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Do you have experience with fundamental networking and connectivity concepts?
• Do you have experience with creating technical documentation (technical, process, workflow, ect.)?
• Do you reside in the Portland, Oregon metro area?
• Do you have experience with active directory, as it relates to setting up user accounts and managing permissions?

Experience:

• onsite, end-user and/or desktop troubleshooting & support: 3 years (Required)

Work Location: In person