Tasting Room ABC Shift Manager

Port City Brewing Company Tasting Room ABC Shift Manager (Full-Time)

Schedule: Nights and Weekends, 4-5 shifts per week

Position Type: Full-Time

Wage Grade: $12.50/hour plus tips -Tips Avg.: $20-30/hour

Benefits:

• $50 Monthly PCBC Gift Card
• Discount of 50% on Port City Merchandise purchased through the Tasting Room
• Paid time off accrual of 10 days per year
• Five sick days per year
• One additional PTO day for your birthday.
• Eligible after 90 days of full-time employment:
• o Medical (70% covered by employer)
• o Dental (covered by employee)
• o Vision (covered by employee)
• o Short Term Disability
• o Long Term Disability
• o Life Insurance and Accidental Death & Dismemberment Insurance
• Employee Assistance Plan Worldwide Travel Assistance
• Eligible next enrollment period if eligibility requirements are met:
• Simple IRA (up to a 3% company match)

Position Summary:

Port City Brewing Company is an enduring and profitable market leader, nationally recognized for its dedication to great quality beers and as a great place to work. It takes talented, dedicated people to make a great beer (and pour a great pint). Hands down, our most important ingredient — before the top-notch malts and highest quality hops — is our people.

We operate a lively Tasting Room, where we give people the best beer experience ever, through superior service and our high-quality products. We exceed our customers’ expectations each and every interaction and use the Tasting Room as a platform for customers to fall in love with the brand and beer.

Our Tasting Room ABC Shift Managers provide leadership and direction for the execution of all activities related to daily operations of the Tasting Room during a shift. Shift Manager’s responsibilities include assisting customers, serving beers, overseeing Beer Guides, counting the closing till, inventory, and ensuring that each and every guest has a wonderful experience. Due to the nature of the Tasting Room, our managers need to make quick decisions while keeping the best interest of the Tasting Room in mind at all times.

Essential Duties and Responsibilities:

• Lead by example to deliver exceptional customer service and motivate others to do the same.
• Create a welcoming, fun atmosphere (lighting, music, temperature) for all guests.
• Build relationships with guests through beer recommendations, knowledge of the facility, and being attentive.
• Maintain clean and orderly tasting room.
• Encourage an atmosphere of teamwork and team culture for positive employee relation.
• Assigning/delegating tasks as appropriate to team members.
• Manage daily business functions including opening and closing procedures, cash accounting and reporting.
• Staying up to date with large and small scale events in the Tasting Room and being ready to greet hosts/assist in setting up spaces.
• Professionally handle situations where a customer has been overserved or appears intoxicated and may need to be cut off or asked to leave the premise without escalating the incident or causing a scene.
• Manage, coach and help to develop team members.
• Assist in the hiring and training process.
• Have a superior understanding of the POS system and be able to troubleshoot issues that may occur.

Requirements:

• Nights and Weekends, 4-5 shifts per week availability
• Must be 21 years of age or older.
• High School Diploma or GED required.
• Management experience encouraged, but not required
• Minimum 2 years hospitality experience, brewery or otherwise.
• Cicerone Certification (can be acquired within 30 days of start date)
• Ability to work well under pressure in a fast-paced environment.
• Display a proactive, team-focused attitude.
• Strong communication and interpersonal skills.
• Strong computer skills, proficiency in Microsoft Word and Excel.
• Strong attention to detail is required.
• Prior beer knowledge is strongly encouraged, but not required. An interest in learning about beer is a must.
• Ability to respond to common inquiries from co-workers, management and guests.
• Ability to communicate and present information effectively to all levels of employees and management.

Physical Requirements:

• Ability to regularly lift/carry products weighing up to 55 pounds.
• Ability to work long hours on your feet

Port City Brewing Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

This is an exciting opportunity to join one of the leading breweries in the mid-Atlantic region. To be considered please respond with your resume and a brief cover letter.

Job Type: Full-time

Pay: $12.50 - $30.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) 3% Match
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Night shift

Work Location: In person