Technical Account Manager

Description

The role of the Technical Account Manager is to strategically manage and build close customer relationships with assigned accounts by means of regular communication, technology planning meetings, and quality technology recommendations. Our Account Managers are advocates for our clients by making sure they get the best of our services. This role includes proposing technology solutions, creating quotes, and fostering relationships within the community

Responsibilities:

• Manage and build business relationships with clients and prospects
• Responsible for the client’s overall satisfaction
• Provide technology recommendations in regular business IT meetings with clients
• Propose, design, and quote projects ranging from smaller and simple to large and complex.
• Make sure client’s technology and policies regularly meet LeeShanok‘s Best Practices
• Track project milestones and deliverables with the assigned Project Manager to ensure client needs are met from start to finish
• Coordinate the support team and contractors involved with the support of your assigned clients
• Develop and deliver managed services, progress reports, proposals, requirements documentation, and presentations.
• Resolve client satisfaction issues by utilizing the right resources and providing steps to resolution
• Represent LeeShanok Network Solutions at trade shows, vendor events, customer events, business mixers, and relationship building events
• Follow up on sales leads, qualifications, progression, and closure

Requirements:

• A minimum of 3 years of professional IT experience and technical knowledge
• Minimum of CompTia Network+, VMware VTSP, Cisco Customer Success Manager, Microsoft Associate-Level certification or equivalent industry certification
• The ideal candidate has a passion for technology with a positive working attitude as an individual contributor and a team player.
• Meet account manager training and certifications as required by management
• The ability to close sales and foster and maintain partnerships within the community
• A professional presentation with excellent interpersonal, written, verbal, and time management skills are required
• An effective worker in a team environment and as an individual contributor
• Must be able to lift up to fifty (50) lbs and have own reliable transportation.
• Long term career minded (The average tenure with LeeShanok is over 7 years)

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Commission pay

Travel requirement:

• No travel

Application Question(s):

• In 2 - 5 sentences, why do you want to work for LeeShanok?
• This is not a remote or hybrid position. Are you willing to work from the office?
• Why did you leave your last position?
• What is your desired salary?

Work Location: In person