Technical Operations Supervisor

Technical Operations Supervisor (Monett, MO)

We are seeking a highly skilled and motivated Technical Operations Supervisor to join our dynamic team at Ozark Fiber. This position will be responsible for leading and managing a team of field technicians (in house and contracted), and ensuring the smooth and efficient installation, maintenance, and repair of our services.

Responsibilities

• Supervise, mentor, and provide technical guidance to a team of field technicians. Providing guidance, support and training to ensure the highest level of standards, performance, and productivity.
• Managing daily operations by assigning tasks, managing workloads to ensure timely completion of installation, repair, and maintenance activities – up to and potentially including personally addressing individual installs and trouble-tickets.
• Conduct regular performance evaluations, provide feedback, and support the professional development of team members.
• Foster a positive attitude and collaborative team environment, encouraging open communication and knowledge sharing.
• Develop, revise, and maintain standard operating procedures for technical operations.
• Develop, revise, and maintain technical training standards.
• Coordinate and collaborate with internal departments, including customer service/support, network operations, networking engineering, and sales teams to address customer issues, resolve technical problems, and ensure effective communication.
• Interview and hire applicants, conduct and oversee new hire training and provide ongoing training/development.
• Ensure that all technical staff comply with safety, health, and government regulations.
• Ensure that all equipment, tools, and vehicles are maintained and in good working order and available when needed.
• Manage inventory and equipment used by the field technicians, ensuring availability, maintenance, and proper usage.
• Prepare and maintain accurate documentation, reports, and records related to field operations, including work orders, service tickets, and performance metrics.
• All other duties as required.

Requirements

• Bachelor’s degree in a relevant technical field or equivalent work experience.
• Proven experience in a supervisory or leadership role within the ISP or telecommunications industry.
• Strong technical background with in-depth knowledge of internet and networking technologies, including routers, switches, ONTs, and cabling.
• Excellent problem-solving skills, with the ability to diagnose and resolve technical issues effectively.
• Demonstrated ability to lead and motivate a team, fostering a positive and collaborative work environment.
• Exceptional organizational and time management skills, with the ability to prioritize and delegate tasks efficiently.
• Strong communication and interpersonal skills, with the ability to effectively communicate with team members, customers, and other stakeholders.
• Knowledge of safety regulations and procedures related to field operations.
• Proficient computer skills and familiarity with relevant software applications for documentation and reporting.
• Ability to work flexible hours and field escalations outside of normal operating hours.
• Valid driver’s license and willingness to travel to various work sites/markets as required.

About Ozark Fiber

Ozark Fiber is a high-speed broadband service provider delivering communication services to residences and businesses over next-generation fiber access networks in rural and traditionally underserved areas. We deliver affordable and reliable, industry-leading services to our customers and give back to our communities.

We recognize our team members as our greatest asset. Our culture is values-driven, performance-based, and team-focused. We offer a competitive salary, performance incentives, and comprehensive benefits (medical, dental, vision, 401(k), paid time-off, and flexible environment).

Ozark Fiber is an equal opportunity employer. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

Job Type: Full-time

Pay: $52,240.00 - $72,800.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overtime
• Weekends as needed

Experience:

• Telecommunication: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: On the road