Technical Support Specialist

Tootsie Roll Industries

3.4 out of 5 stars

7401 South Cicero Avenue, Chicago, IL 60629

From $60,000 a year - Full-time

Profile insights

Find out how your skills align with the job description

Certifications

Do you have a valid CompTIA Network+ certification?

Skills

Do you have experience in Windows?

Education

Do you have a High school diploma or GED?

Job details

Pay

From $60,000 a year

Job type

Full-time

Shift and schedule

8 hour shift

Benefits
Pulled from the full job description

Vision insurance
Dental insurance
401(k)
Health insurance
Paid time off

Full job description

Job Description

We are looking for a Microsoft Windows authority to fill our Technical Support specialist position. The primary responsibilities are planning, implementation, and management of desktop, laptop, and mobile computers.

Duties and Responsibilities:

Manage the life cycle of desktop, laptop, and tablet computers. Including procurement, deployment, hardware/software support, and patching
Serve as a first point of contact for users seeking assistance via service desk tickets, email, phone, and walk up
End user support of Microsoft Office suite and other software applications
Troubleshoot technical issues and assist users through a variety of break-fix procedures
Work closely with other IT team members to ensure effective communication and escalation
Troubleshoot and support software applications, computer hardware, printers, and peripherals
Provide end user training for software applications, computer hardware, and peripherals
Set up and lead technical bridges
Communicate issues to the end user community

Required Skills:

Excellent customer service skills with a passion for delivering quality service
Organized and efficient team player that is an adaptable and flexible self-starter
Technical aptitude and ability to learn new technologies
In depth knowledge with Windows operating systems (10/11) and Microsoft Office Suite
Strong verbal and written communication skills, including a professional, helpful demeanor
Proficient in creating and managing system images
3-5 years of IT related experience (Desktop/Application Support/Service Desk, etc.)
Microsoft 365 administration and support experience

Desired:

Powershell scripting experience
Experience using desktop management tools (Kace, ManageEngine, Altiris, etc.)
Bachelor’s Degree in Computer Science or related discipline
Certifications (CompTIA, A+, Network+, Microsoft)

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Application Question(s):

This job is fully onsite, can you work onsite full time?

Work Location: In person

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