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Telecom Commissions Inquiry Specialist

ForgeOS
Remote
$24.00 - $28.85 an hour - Full-time

Benefits
Pulled from the full job description

  • 401(k)
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid holidays
  • Paid sick time
  • Paid time off

Full job description

The ForgeOS team is growing! We are in need of a Telecom Commissions Inquiry Specialist. This full-time, fully-remote role is a great entry level position for highly detailed, organized, motivated and communicative individuals who have at least a year of experience in the Telecom channel. Standard working hours are 8 am - 5 pm EDT.

ForgeOS offers a great benefits package including 3 weeks of paid Vacation, 1 week of paid Sick time, 8 paid company holidays as well as an extra day of PTO to use on your birthday! Professional development budget, 401(k), mentoring programs and many more benefits are available at ForgeOS – apply today to see what working for an industry disrupter can do for your career.

At ForgeOS, our mission is to develop and deliver the technology, tools, talent, and insight required to make a demonstrable positive impact on the bottom line for telecom partners and their customers. With over 50 years of collective technology, partner channel, and industry experience, ForgeOS delivers automation and expertise designed to unravel the complexity of the telecom market.

The Commissions Inquiry Specialist is responsible for the research and resolution of proactive and reactive commission inquiries. This partner-facing role is ideal for a team player who possesses excellent proactive communication skills and the meticulous attention to detail necessary to ensure timely and accurate resolution of partner commission inquiries.

We request candidate have residence in one of the following states: MD, NJ, NC, PA, FL, UT, TX, CO

JOB TITLE: Commissions Inquiry Specialist

REPORTS TO: Manager, Revenue Assurance

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Audit carrier commission reports for accuracy and identify potential commission inquiries
  • Research, update partners and resolve commission discrepancies with TSDs and suppliers
  • Effectively communicate the status and results of commission inquiries internally and externally
  • Independently manage each inquiry until resolved, escalating when appropriate while proactively communicating progress to stakeholders
  • Log inquiries in database and maintain accurate data in the appropriate databases daily
  • Attend job related trainings that would enhance job performance
  • Perform ad-hoc analysis as required
  • Other responsibilities as needed

QUALIFICATIONS

  • Minimum 1 year experience in the telecom channel required
  • Exceptional attention to detail
  • Proficiency in Microsoft Excel, including but not limited to pivot tables, working knowledge of basic formulas, formatting, and organizing data to reach conclusions
  • Bachelor's Degree preferred
  • Customer service skills and experience such as resolving issues, conflict management, proactive and timely communication, active and empathetic listening, etc. are preferred
  • Excellent verbal and written communications skills, with the ability to establish strong interpersonal relationships
  • Strong analytical and problem-solving skills
  • Ability to interpret and summarize results of various analyses in a timely and meaningful way
  • Must be authorized to work in the United States for any employer
  • Must be able to read, write and speak English proficiently

Equal Employment Opportunity Policy

ForgeOS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $24.00 - $28.85 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Vision insurance
  • Work from home

Shift:

  • 8 hour shift

Work Location: Remote