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Tenant Services Coordinator

Lancaster County Housing Authority
28 Penn Sq # 200, Lancaster, PA 17603
$38,000 - $43,000 a year - Full-time


28 Penn Sq # 200, Lancaster, PA 17603

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance

Full job description

Job Description:

Performs a variety administrative, clerical, and data entry functions related to the tenants’ participation in the Housing Authority’s rental assistance programs, in accordance with local and federal policies and procedures.

Primary focus the remainder of the year will be providing assistance related to Covid-19 rental assistance program(s), including the Emergency Rental Assistance Program.

Duties and Responsibilities:

  • Interviews program participants to obtain and update information on household income and family status; advises participants of program requirements; determines participant’s continued eligibility and calculates family rent contributions for annual re-certification and interim income changes reported by program participants; ensures that clients complete and sign required documents and forms. Explains procedures for appealing determinations. Refers questionable cases to superior for disposition.
  • Creates and maintains computerized, paper, and digitally scanned records required to track program participants, and to generate housing assistance payments.
  • Tracks the contract renewal status of participants involved in annual recertification, so that contract renewal is finalized, or Tenant Management Assistant I is aware of contract status, by the time of check issuance; generates correspondence to landlords and participants, reminding them of renewal requirements and deadlines, and specifying consequences of non-compliance; initiates contract termination procedure when applicable.
  • Responds to participant and landlord inquiries, complaints, or problems by providing standard information on housing assistance program requirements and procedures. Refers non-standard questions and unresolved complaints and problems to superiors for disposition.
  • Responds to inquiries from program participants regarding moving, including transfers to other housing authorities, and initiates the administrative processes for moves and transfers that occur.
  • Completes preparation, typing, and distribution of letters, leases, contracts, forms, and reports related to program administrative activities. Maintains tenant participant files, including documentation of conversations and actions taken. Prepares annual re-certification inspection reports for scheduling by inspectors.
  • Performs all duties related to initial Voucher Program activity. These include: receiving and reviewing initial applications for housing assistance; advising applicants of eligibility and placement on appropriate waiting list, or explaining reasons for non-eligibility and procedures for appealing determinations; creating and maintaining paper and electronic files for all applicants; generating waiting lists for various projects; preparing briefing packets, conducting client briefings, and issuing Housing Vouchers; tracking the status of Vouchers, granting Voucher extensions, and processing Voucher expirations’ and assisting Voucher-holders in locating suitable housing.
  • Operates data entry terminal, word processing typewriter, calculator, copier, digital scanner and other standard office equipment.
  • May occasionally serve as receptionist for the Authority in the absence of regular receptionist and substitutes, greeting the public and answering Authority telephones at the front desk.
  • Performs additional duties and responsibilities as directed.

Knowledge, Skills and Abilities:

  • Ability to effectively communicate complex requirements to clients and to obtain personal, detailed information affecting the participant’s eligibility.
  • Ability to establish and maintain effective working relationships.
  • Ability to complete and maintain detailed program records and to perform basic math calculations with considerable accuracy.
  • Considerable typing and computer data entry skills.
  • General knowledge of housing program regulations and administrative procedures.
  • Skilled in the use of Microsoft Office Products such as Word and Excel (or similar software).

Minimum Requirements of Training and Experience:

  • Graduation from a standard high school or business school, including courses in business, typing, computer data entry; and
  • Two years progressively responsible experience in housing assistance programs or related job tasks; or
  • Any equivalent combination of training and experience.

Job Type: Full-time

Pay: $38,000.00 - $43,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance


  • Monday to Friday


  • Spanish (Preferred)

Work Location:

  • One location

Work Remotely:

  • No