Underwriting Assistant

WHO WE ARE
Germantown Mutual Insurance Company is Wisconsin’s oldest insurance company! Founded in 1854, we are celebrating 172 years of providing quality insurance products and exceptional customer service to our policyholders. We are a multi-line property and casualty insurance carrier serving customers across Wisconsin and Utah. Through monthly company-wide meetings, regular departmental meetings, and frequent one-on-ones with management, our employees stay engaged, connected, and informed.

JOB SUMMARY

We are looking to add an Underwriting Assistant to our Personal Lines Department. This individual will provide critical support to our Personal Lines Underwriting Team through a variety of responsibilities. They will assist with endorsements, renewals, and the processing and delivery of quotes and policies for new business. The Underwriting Assistant is also responsible for preparing information for reports and various correspondence.

Insurance experience is not required — we’re happy to train the right person! If you have strong customer service skills, experience working in an office environment, and enjoy being part of a collaborative and friendly team, this might be the perfect opportunity for you.

KEY RESPONSIBILITIES

• Assist in the new business process by creating files, gathering information, and preparing quotes for the underwriter
• Process endorsements on existing personal lines policies
• Prepare correspondence to agents and insureds, including Inspection Recommendation Letters, Non-Renewal Notices, Cancellation Notices, and Notices of Altered Terms
• Process and issue new and renewal business under the direction of the underwriter and within designated authority limits
• Respond to agent and insured inquiries via email and phone
• Participate in the payments call queue
• Provide training to others in the same position, as needed
• Perform other duties as assigned by management

QUALIFICATIONS & SKILLS

• A customer-focused attitude — providing excellent service to both internal and external customers is our top priority
• Prior experience in an office environment; this role involves regular use of computers, printers, scanners, and other office tools
• Strong interpersonal skills and a positive, team-oriented attitude
• High school diploma or equivalent
• Familiarity with Microsoft Office and a willingness to learn new software systems.

WHY GMIC?

• We are committed to employee growth and development
• We offer a comprehensive benefits package, including Health, Dental, Vision, Life, and Disability insurance (short- and long-term)
• We provide paid holidays, a generous PTO policy, and special summer hours so you can start your weekend early on Fridays
• Our 401(k) program includes a company match and discretionary contributions like Profit Sharing
• We’re proud of our friendly, casual, and supportive work environment

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• On-site gym
• Paid time off
• Parental leave
• Profit sharing
• Vision insurance
• Volunteer time off

Work Location: In person