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Usher/Concession Shift Manager

SOUTHAMPTON PLAYHOUSE

43 Hill Street, Southampton, NY 11968

From $20 an hour - Part-time, Full-time

Benefits
Pulled from the full job description

Employee discount
Flexible schedule
Free parking
Health insurance
Opportunities for advancement

Full job description

Job Overview:

The Southampton Playhouse, a newly restored 501(c)(3) nonprofit featuring four state-of-the-art movie theaters—including an IMAX auditorium and a versatile space for events and live performances—showcasing first-run, art house, and repertory films, is seeking motivated Usher/Concession Shift Managers, reporting to the Operations manager, for both full-'me and part-time roles. Earn $20/hour while enjoying great perks like free movies, flexible schedules, and opportunities for growth.

Key Responsibili.es Include:

Supervise and manage team members during shifts.
Provide coaching, support, and training to ensure exceptional guest service.
Address escalated guest concerns and resolve issues eﬃciently and professionally.
Oversee opening and closing procedures, including cash handling, sales reconciliation, and reporting.
Monitor and ensure that concession stands are fully stocked and operational.
Enforce compliance with company policies, safety standards, and cleanliness protocols.
Foster a positive and engaging work environment while moving team members.

Physical Requirements:

While performing the duties of this role, you will frequently:

Stand, walk, and use hands to handle items, including reaching with arms. Communicate eﬀectively with guests and team members.
Occasionally climb, balance, stoop, kneel, crouch, or crawl.
Occasionally lift items weighing up to 60 pounds.
Use visual abilities, including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Qualifications:

Proven leadership or supervisory experience, preferably in a customer-facing role.
Strong communication and teamwork skills.
Commitment to respecting the privacy of VIP and high-profile guests.
Availability to work nights, weekends, and holidays.
Ability to multitask and remain calm under pressure.
Knowledge of basic cash handling and POS systems is a plus.

Benefits: