Veterinary Customer Service Representative (Receptionist)

Be a part of something New!

Want to join a young (2 year) Start-Up Small Animal Hospital? Help form the culture and the back bone of our practice! Here every employee counts!

Located in down-town Kennett Square, near breweries, restaurants, parks, rolling farms and close to West Chester, Wilmington, Newark and Philadelphia.

Cypress Veterinary Clinic is looking for a part-time or full-time Customer Service Representative. The key is to be an amazing, friendly human!

To be short and sweet here is what CVC is about, we love animals and our families and strive to give every employee time with both. Our 3000 sq ft building is BRAND new (opened the end of May 2022) and have 5 exam rooms! We have digital X-ray, Dental X-ray, Central O2, a Cloud based software, complete Idexx In-house Lab suite, an ultrasound, a therapeutic laser, routine surgeries and even chemotherapy! More to be added as we grow. We offer a boarded surgeon and ultrasound to our clients in house. We are a (recently!) 2 Vet practice and now see exotics!

We have a great, supportive and friendly staff! The culture of your hospital is of the utmost importance!

Start date: As soon as we find you!

Hours: M-F, on average ideally 20-32hours/week part-time or full-time. NO weekends. NO holidays.

Hourly rate based on experience. Negotiable. We HIGHLY prefer bilingual in Spanish to support our community.

PTO 40 hours for part-time, scrub allowance.

What we are looking for simply: A happy, agreeable, dependable and kind team player.

OFFICIAL Job Description:

-Need to have a basic knowledge of dog and cat vaccines, schedules, preventions, and veterinary terminology

-Preference towards Spanish speaking bilingual applicant.

- Friendly, stoic, compassionate, good listener, animal AND people lover.

-Customer Service Representatives are the first people clients interact with and set the tone of how our practice treats their patients. CSRs need to exude our culture. Be patient, listen, show compassion and sympathy. Understand the emotion clients feel towards their pets when they are worried.

- Previous experience or training/education working in a veterinary facility is required

-Willing to be cross-trained for veterinary assistant type roles

-Telephone and computer skills are necessary!!

-Organized and detail oriented!

-Be able to multi-task; check people in and out, still say "Hi" with a smile and answer the phone!

-Must be willing to understand that sometimes we have to stay late or help cover a shift

-Cleans and maintains work area and participates in ALL hospital cleaning duties

-Know what to look for and to ask clients, help determine if the animals behavioral changes or clinical symptoms could indicate illness or injury.

-Demonstrates an understanding of workplace safety and OSHA guidelines/regulations

-Performs office reception duties, such as answering phones, greeting and talking politely to clients while making eye contact, scheduling appointments, and helping customers. Helping with triaging immediate emergencies and being able to communicate effectively to CVTs, VAs and Doctors.

Check out our website cypressveterinaryclinic.com to get a feel for what we hope to become. Thank you for reading!

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 20 – 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift

Work setting:

• Clinic
• Hospital
• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Veterinary experience: 2 years (Required)

Language:

• Spanish (Preferred)

Ability to Relocate:

• Kennett Square, PA 19348: Relocate before starting work (Required)

Work Location: In person