Veterinary Receptionist

AlterClinic Animal Care is a High Volume affordable spay/neuter clinic in Canton, OH. We are looking for a Veterinary Receptionist to join our team.

Job Description:

The Veterinary Receptionist is responsible for the daily reception of patients, clients, and visitors. They will greet all guests and clients in a friendly and professional manner.

Job Requirements:

• We are open Monday - Friday from 7:30 am-5pm. Saturdays 9am - 3pm.
• Must have excellent customer service skills.
• Must be able to multitask in a fast-paced environment.
• Must be able to work with minimal supervision.
• Must be able to learn basic veterinary medical concepts, including but not limited to, vaccine protocols and anesthetic risks.
• Must be able to communicate with the public daily in a professional manner.

Job Responsibilities:

• Maintain and uphold the mission statement of AlterClinic Animal Care.
• Knowledge and ability to admit and discharge patients, including delivering post-operative instructions in a competent and friendly manner.
• Provide exceptional customer service including, but not limited to, greeting clients, answering questions, processing patients and their medical records, and handling payments.
• Know basic veterinary medical concepts.
• Communicate in an effective and professional manner to clients, coworkers, and supervisors.
• Follow all written and verbally communicated clinic standard operating procedures.
• Schedule all appointments efficiently, while being polite and professional.
• Answer phone calls, which may involve answering questions and screening and scheduling appointments while efficiently navigating a multi-line phone system.
• Able to triage client questions and direct them towards the proper solution.
• Able to multitask while maintaining a friendly attitude and confidence to deal with stressful situations.
• Be familiar with the practice website, to guide clients and enquirers through to relevant sections.
• Complete all paper forms accurately and fully following proper procedures and protocols.
• Assist clients in completing appropriate patient forms.
• Ensure prompt and accurate paperwork procedures are followed each day.
• Confidently and correctly recommend appropriate services to clients for their pets.
• Handle incoming and outgoing email.
• Correctly process cash and credit card payments, including CareCredit payments, with the occasional check payment.
• Prepare necessary paperwork for next-day clinic operations.
• Deal with client complaints with empathy, patience, and understanding. Escalate client complaints to the appropriate person where necessary.
• Communicate and work cohesively and professionally with all other departments.
• Able to correctly read and interpret veterinary medical records.
• Able to work shifts as assigned.
• Maintain general cleanliness of the lobby and front desk space.
• Remain Health & Safety conscious and actively involved in maintaining a safe work environment.
• Comply with policies, procedures and code of ethics.
• Perform any and all other tasks which are assigned by management.
• Uphold the highest standards of internal and external customer service at all times.

Job Type:

• Full-time (30-40 hours per week) - typically 4 day work weeks
• Part-time (18-29 hours per week) - typically 2-3 day work weeks

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person