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Virtual Chief Information Officer for Managed Services IT Provider

GlobalMac IT
4.0 out of 5
From $65,000 a year - Full-time



Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Full job description

General Summary:

The vCIO responsibilities include developing strong relationships with customers, connecting with them, and being a voice for them within our company. In this role, you will serve as the communications link between the customers and our operations team to improve and develop technology solutions for our clients.

You will be able to identify needs and requirements to promote our solution set. This is a contact sport and requires you to be on the phone talking with our clients. This is done by establishing and maintaining customer business-level strategic relationships, then utilizing and building on these relationships to better understand customers’ business goals and objectives. The vCIO is responsible for establishing technology budgeting and strategic roadmaps for Customers that both reduce business risk and facilitate technology improvements across the business.

Critical Roles:

  • Guide & Set Expectations via Strategic Technology Roadmap
  • Translate Business Impact of Technology
  • Build Strong Client Relationships
  • Communication Skills
  • Hit Quarterly Navigator and Connection Call Quota

Reporting Structure:

This position reports directly to the Operations Director and indirectly to the Integrator.

Essential Duties and Responsibilities:

  • Perform regular Quarterly Navigator Calls with Customers
  • Maintain frequent remote unique touches with Customers via email and our Connection Call process
  • Maintain, plan and develop a strategic roadmap profile for each Customer
  • Complete vCIO alignment reviews, based on Technology Alignment Reviews
  • Maintain clear and precise business and alignment objectives for each Customer
  • Maintain Customers’ technology budgets
  • Contribute to the maintenance of the GlobalMac IT standards library
  • Design and present technology proposals to your clients
  • Provide professional services with a backlog of project work
  • Design and maintain process and procedural documentation of Company tools and applications
  • Provide accurate reports and metrics to GlobalMac IT management using preferred applications for reporting
  • Maintain up to date version knowledge and certification (where applicable) of GlobalMac IT tools and applications
  • Proactively plan, oversee, coordinate, track and run assigned project tasks
  • Provide regular project reviews and reporting to the Operations Director as required
  • Maintain high positive Customer and user satisfaction and relationships
  • Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry
  • Implement, participate and promote Quality Assurance (QA) objectives, processes and procedures of GlobalMac IT
  • Conduct thorough checking and self-checking of information and documentation
  • Maintain project files and keep documentation in order for clientele and Strategic Roadmaps
  • Assist in the training, mentoring and development of staff
  • Perform general office duties as required
  • Connect with, manage and advise Customers, other consultants, and contractors and attend meetings as required
  • Perform other appropriate duties and responsibilities as assigned by the Operations Manager
  • Adopt Director learning and improvement processes in all aspects of the position.
  • Implement, participate and promote Company Policies and Procedures

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Comfortable On The Fly - Need someone who is good at learning on the fly and comfortable with ambiguity while talking about new solutions
  • Technical Knowledge - High comfort level working with technology at a fast pace, including cloud-based software tools, general web browsing, Microsoft Office and experience in macOS, iOS.
  • Business Ethics - Treat people with respect; Keep commitments; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values.
  • Communications - Express thoughts clearly in written form; Articulate verbal thoughts understandably; Demonstrate active listening skills; Comprehend information heard; Use appropriate communication methods; Keep others informed.
  • Consistency - Follow through as promised; Confirm people know each other's expectations; arrive to and complete meetings on time; Meet with direct reports in-person or by phone regularly.
  • Cost Consciousness - Save money without lowering the quality of service; Perform within approved budget; Conserve GlobalMac IT's and customer's resources; Develop profitable new revenue streams; Identify new ways to lower costs.
  • Managing Multiple Priorities - Manage multiple commitments and/or projects; Plan and utilize time efficiently; Respond to changing customer needs; Resolve conflicts to deliver on schedule; Complete work in order of customer priorities.
  • Teamwork - Contribute to a positive team effort; Balance team and individual responsibilities; Listen attentively and openly to others' views; Give and sincerely accept feedback; Help the team stay focused on key objectives; Resolve team conflict before it escalates; Place the team's success above own interests.

Expected Outcomes:

  • Maintain and achieve Quarterly Navigator call quota for completing/scheduling calls with clients for the quarter.
  • Complete Connection Calls per week to maintain touch base with clients and build the relationship
  • Complete vCIO Reviews as assigned for each Quarterly Navigator call booked
  • Budget and strategic Customer planning for 1-3 years in advance

Job Type: Full-time

Pay: From $65,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday


  • Associate (Preferred)

Work Location: Remote