Visitor Services Associate

PRIMARY PURPOSE

Gilbert House Children's Museum welcomes over 95,000 visitors annually and provides a multitude of opportunities for families to engage in learning through creative play. The Visitor Service Associate is responsible for promoting a fun, safe, and clean learning experience for all visitors.

KEY JOB ELEMENTS

Gilbert House Children’s Museum provides learning through creative play opportunities for children, with focus on children ages 2-10. Visitor Service Associates are responsible for providing a positive customer service experience for guests, be able to manage a variety of tasks, and must work well in a team environment. They must be able to be positive and perform in a professional and courteous manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Customer Service – Interact with visitors and promote memberships, learning opportunities, events, and activities.
• Exhibit Restaging – Make sure all exhibits are staged and fully stocked before opening, throughout the day and at closing.
• Sanitation – Follow daily sanitation schedule for exhibit components and sanitation protocols.
• Museum Rounds – Walk the entire Museum and Outdoor Discovery Area a minimum of once per hour.
• Welcome Desk – Admitting members and partner (ACM, ASTC, NWAYM) members into the Museum. Answering the telephone and transferring calls as needed. Provide tours to patrons and/or parents when needed. Process new memberships and member renewals.
• Supporting the Welcome Desk – Provide staff with 10–minute breaks and check-in with staff regularly throughout the day.
• Point of Sale – Processing admission, Gift Shop, and education classes/camps transactions.
• Field Trips – Provide Field Trip orientations and be a lead person to provide additional customer service.
• Birthday Parties – Assist in staging room and provide additional customer service care, when needed.
• Communication – Represent the values of the museum in all communication; check emails, calendar and museum website daily.
• Staff Meetings – Attend required and scheduled staff and committee meetings.
• Safety – Report all safety concerns to the Manager on Site.
• Museum Upkeep – Help with any tasks that keep the museum cleaner, organized, and ready for safe, clean play. This also may include janitorial tasks as well.Other duties as assigned.

Experience and Qualifications
Candidates should possess the following skills and experiences:
1. Proven experience in guest services or customer service roles is highly desirable.
2. Background in food service or hospitality is an advantage.

3. Experience working with children is preferred, especially in recreational or educational settings.
4. Strong public speaking abilities to communicate effectively with diverse audiences.
5. Cash handling experience is helpful for managing transactions accurately.

Join our team as a Visitor Service Associate and contribute to creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $14.70 - $15.50 per hour

Expected hours: 15 – 25 per week

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• Day shift
• Every weekend

Shift availability:

• Day Shift (Preferred)

Ability to Relocate:

• Salem, OR 97301: Relocate before starting work (Required)

Work Location: In person