Volunteer Coordinator

Title: Volunteer Coordinator

Location: The Neighbor Project (TNP)

Supervised by: Networked Saving Program (NSP) Director

Supervises: N/A

Status: Part-time, exempt

Date revised: 4-4-2024

Position Summary:

The Volunteer Coordinator acts as the primary interface between volunteers and The Neighbor Project (TNP) by overseeing church partnership relationships—and facilitating church, donor, individual, and group volunteer opportunities/projects at Networked Savings Program (NSP) Properties. The position also participates in the development of volunteer trainings —and is primarily responsible for their delivery.

Hours: Avg. of 12 hrs./week (can range from 10-15 hrs./week). Specific hours worked are flexible but must be able to work some weekend & evening hours to accommodate volunteer availability & schedules.

Responsibilities:

VOLUNTEER COORDINATION (75% of the position)

• Functions as the primary contact between The Neighbor Project & church partners—as well as those donors desiring to volunteer—to answer questions & support involvement.
• Evaluate new volunteer applications & serve as the volunteers’ link to TNP.
• Maintains contact with church partners, individuals, and volunteer groups to maintain communication and connection to the organization.
• Maintains contact w/ property management to help identify potential volunteer projects.
• Organizes volunteer opportunities/projects and communicates details with volunteers.
• Organizes & maintains TNP’s volunteer supply shed (located at one of TNP’s properties)
• Coordinate with Property Management to ensure that tenants are notified of when volunteers will be on-site (and occasionally invited to join in projects as appropriate)
• Meets with volunteers/groups on the day of the project to acclimate them to the properties and reinforce objectives
• Maintains a master volunteer log documenting skills, interests, and involvement
• Maintains a master volunteer project log tracking all on-site involvement
• Delivers and updates volunteer trainings and training materials for volunteer use
• Implements training sessions for volunteers and churches
• Manages Maintenance Partner program (matching volunteers with program families)
• Interviews & trains prospective Maintenance Partner to be matched w/ program families
• Facilitates initial meeting between Maintenance Partners and program families
• Maintains contact with Maintenance Partners, providing consultation as needed and tracking client contact.
• Participates in strategy and planning meetings with other TNP team members—including coordination with TNP’s Donor Relations & Fund Development Director

PROGRAM SUPPORT (20% of the position)

• Works with Program Manager to identify educational or support needs of tenants, and helps bridge the gap with maintenance partners / volunteers when available.
• Composes and distributes a quarterly Maintenance Newsletter to tenants of Networked Saving Program properties reinforcing maintenance concepts and program updates.
• Work directly with a limited number of tenants identified by property management as needing maintenance supports or interventions.
• Attend monthly NSP maintenance meetings

GENERAL VOLUNTEER PROMOTION (5% of the position)

• Help promote general volunteer opportunities at fundraising and/or organizational and program specific events

Other

• Attend and actively participate in departmental and staff meetings
• Protect The Neighbor Project by keeping information confidential
• Update knowledge by participating in educational and professional opportunities and maintaining networks
• Perform other duties as assigned by supervisor.

Work Environment

• This position operates primarily in an office environment that is accessible. Some off-site locations may be required and those may not necessarily be fully accessible
• This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Travel between office and remote locations is required. Must possess a valid driver’s license and an insured vehicle.
• This position requires some regular in-office hours in addition to some nights & weekends.
• Work place is a smoke- and drug-free environment.
• TNP is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. The TNP does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. The TNP is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.

Qualifications:

Education

• Associates or Bachelor's degree preferred

Experience

• Strong interpersonal, communication and leadership skills
• Experience working cross culturally with immigrant, refugee or other populations
• Sensitivity to the needs of students and families from low-income, high-risk and culturally diverse backgrounds
• Organized and attentive to detail
• Appreciation for the role of the local churches and organizational partners in carrying out the mission of The Neighbor Project
• High degree of self-motivation
• Strong commitment to social justice
• Practice in appropriate conflict resolution methods leading to positive solutions
• Ability to work occasional nights and weekends
• Functional fluency in other language is a plus

Licenses/Certification

• n/a

Computer and software knowledge

• PC literate with strong skills and experience in MS Office (Word, Excel and PowerPoint)
• Proficiency desired with social media platforms such as Facebook & Instagram

I have read this job description, understand it, and am able to perform the essential job functions of this position.  I have had the opportunity to discuss the job description with my supervisor.

Job Type: Part-time

Pay: $25.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person