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Volunteer & Member Engagement Coordinator

2360 Dakota Drive, Grafton, WI 53024

$18 - $20 an hour - Part-time, Full-time

Full job description

Volunteer & Member Engagement Coordinator

Reports to: CEO
Status: Exempt
Typical Hours: Monday–Thursday 9AM–4PM, Friday 9AM–12PM. Flexibility required for irregular and extended hours, particularly during the last quarter of the year due to ONC events and programs to support outreach or volunteer initiatives.

Compensation

$18.00-20.00 per hour

Primary Responsibilities

The Volunteer & Member Engagement Coordinator plays a key role in advancing the mission of the Ozaukee Nonprofit Center (ONC) by cultivating membership engagement and recruitment, and supporting internal operations and agency services from a front-facing role at ONC’s shared nonprofit campus. This position leads our Volunteer Ozaukee platform, serves as the first point of contact for member agency onboarding and support, and ensures smooth day-to-day operations through strong coordination of volunteers, building needs, and community engagement activities.

Ideal candidates are resourceful, people-focused, and mission-driven—ready to be the go-to onsite presence for member services, volunteer coordination, and organizational support.

Essential Duties & Functions

Volunteer Engagement

Lead and grow ONC’s Volunteer Ozaukee platform by increasing volunteer sign-ups, engagement, and nonprofit agency participation.
Establish community partnerships with schools, businesses, civic groups, and individuals to foster volunteerism throughout Ozaukee County.
Coordinate all ONC volunteers, including front desk coverage and event/project support.
Assign tasks to volunteers, monitor completion, and ensure all volunteers are productively engaged and aligned with ONC’s mission.

Member Agency Support & Engagement

Serve as the first point of contact for onboarding new agency members, including building walkthroughs, key/fob setup, shared equipment orientation, and general campus support.
Cultivate strong relationships with existing members, promote ONC benefits, and encourage agency participation in programs and collaborative initiatives.
Lead membership recruitment within Ozaukee County; schedule outreach touchpoints and respond to inquiries.
Maintain accurate contact lists, member directories, CRM records, and agency communications.
Support the Engagement Committee, helping coordinate cross-agency collaboration, volunteer appreciation efforts, and ongoing member connection opportunities.

Building & Administrative Support

Serve as the daily onsite presence during public hours, greeting guests, answering phones, and assisting visitors.
Manage shared building needs including signage updates, supply inventory, equipment troubleshooting (e.g., copier/postage), and coordinating with vendors.
Fill front desk coverage gaps when volunteers are unavailable; perform opening and closing duties.
Support administrative tasks such as bank deposits, agency and staff onboarding coordination, and maintaining organizational files.
Run monthly administrative reports and assist with data and tracking needs across departments.
Complete additional assignments and projects as directed by the CEO to support ONC’s overall operations and strategy.
Collaborate with the CEO and Events & Communications Coordinator to align on outreach, program support, volunteer needs, and logistics
Assist in organizing and/or staffing mission-aligned community events and engagement

Position Requirements

Excellent interpersonal, written, and verbal communication skills
Strong time management and task juggling ability in a dynamic, multi-agency setting
Demonstrated interest or experience in volunteer coordination, nonprofit membership engagement, or community outreach
Comfort working independently and maintaining professional interactions in a front-facing, public role
Proficient with Microsoft Office, Google Workspace, and CRM systems (experience with Network for Good a plus)
Prior experience in a nonprofit, administrative, or collaborative community setting preferred

Additional Requirements