Warehouse Operations Manager

Do you thrive in a fast-paced environment and have a passion for efficient operations? Are you a strong leader with a proven track record of success in warehouse management? If so, we want to hear from you!

Position Overview:

Position reports to the General Manager.

Position responsible for directing the daily activities of the warehouse and customer service office:

• Labor scheduling and supervision
• Proper utilization of space, resources, and equipment
• Safety and security of property, equipment, and people

Responsibilities:

Operations

• Plan and schedule all warehouse services, including receiving, storing, handling, shipping, return/damaged goods, maintenance, and administrative activities to ensure customer requirements are met.
• Capture data daily; maintain content and format weekly, post results and cover with the team
• Ensure inbound, outbound and shave processes are executed to the SOP.
• Ensure that customer orders are picked and shipped efficiently, accurately, and on time
• Develop and implement effective receiving operation that delivers accurate put-away and inventory accuracy within cost constraints. Minimize travel distances.
• Ensure effective utilization of storage space.
• Oversee the effective and timely execution of CSR processes.
• Labor scheduling and supervision
• Proper utilization of space, resources, and equipment
• Safety and security of property, equipment, and people

Labor Management

• Oversee job assignments and assign specific activities by employee name
• Direct warehouse personnel to achieve prescribed objectives
• Develop and maintain productive work team by creating programs for hiring, training, and professional development
• Match skill and background of employee to workload
• Apply sound communication and motivational techniques
• Create programs to coach, discipline, and reward employees
• Maintain appropriate performance evaluation system; recommend promotions, wage increases, and terminations
• Create productivity standards by job function, post results and drive accountability
• Become the subject matter expert and superuser of our TZA Protrack Labor Management System

Administrative

• Ensure accurate and timely preparation, processing, distribution, and retention of all necessary reports and records regarding warehouse operations
• Become the subject matter expert as a SuperUser for our Cadence WMS

Equipment/Safety

• Monitor cleanliness and working condition of all equipment
• Oversee adjustments and repairs
• Work with safety department to develop, implement, and direct programs to ensure the safety of all personnel, property, and equipment
• Provide safety instruction to personnel as needed
• Load, unload, stack, and otherwise move product and materials using a fork truck, clamp truck, or other material handling equipment as needed

Housekeeping and Security

• Manage programs to ensure tools and equipment are stored in designated areas
• Schedule cleaning and maintenance of equipment
• Store product in nice, neat rows within prescribed (painted) inventory locations
• Responsible for maintaining the 5S program and performing audits
• Maintain strict pest and rodent control
• Ensure compliance with appropriate local, states, and federal regulations
• Responsible for maintenance and upkeep of the facility
• Assist manager – ensuring facility, employees, and product are secure
• Conduct regular instruction in good security practices

Relationships

• Continuously maintain a courteous and professional relationship with all customers
• Audit operations to ensure service and performance standards are met
• Establish customer relations training for all front-line personnel
• Work with all other internal departments to ensure overall effectiveness of the operation

Required Skills:

Education

• College degree required OR equivalent work experience
• Prefer business, supply chain, materials, or logistics curriculum

Experience

• Three to five years of management experience with minimum of three years of management experience in 3PL environment
• Demonstrated management experience in a 30+ person, multiple shift facility

Knowledge and Skills

• Broad knowledge of warehouse operations and WMS technology
• Familiarity with inventory control concepts and material handling equipment
• Effective communication and listening skills
• Demonstrated proficiency with Microsoft Office applications, including MS Word, MS Excel, MS Outlook, and MS PowerPoint
• Must demonstrate responsible work habits and satisfy pre-employment requirements, including background check and drug screen

Environmental and Physical Requirements

• Duties include administrative functions involving use of telephone and computer
• Communication with people
• Must be able to sit a minimum of eight (8) hours per day, perform keyboard operations a minimum of six (6) hours per day, and must be able to stand/climb stairs as required
• Position may be exposed to heavy duty tractors and trailers, gas and diesel engines, maintenance areas, shipping and receiving docks, material handling equipment, warehouse personnel, and OTR drivers
• Occasional travel time potentially; 10%

Job Type: Full-time

Pay: $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What are your salary expectations?

Experience:

• warehouse management in 3PL: 5 years (Required)
• Lean Six Sigma and/or Green Belt: 5 years (Preferred)

Ability to Commute:

• Wilmington, CA 90744 (Required)

Ability to Relocate:

• Wilmington, CA 90744: Relocate before starting work (Required)

Work Location: In person