Wedding Event Manager

Job Description

We are looking for an outstanding Event Manager to join our team!

Summary

Mercantile Hall is an event venue located in the heart of historic downtown Burlington, Wisconsin. After opening in 2017, Mercantile Hall has served tens of thousands of people helping to celebrate weddings, corporate meetings, and special life events. We are known for our unique setting, small town love, and helpful, high-service minded staff. We are seeking a full-time Event Manager to add to our team of amazing event staff.

The Job: Who do you have to be and what do you have to do to be a great Event Manager at Mercantile Hall?

• Event Management: Your event tasks are completed on time and updated daily.
• You create WOW moments for each couple you work with.
• You oversee up to 45 smooth, beautiful, safe events each year.
• Sales: You give great venue tours and connect with the couples you meet.
• You are an all-star salesperson and turn your tours into event bookings regularly.
• You are a great communicator. You answer all inquiries within 24 hours.
• Leadership: You demonstrate composure, empathy, and professionalism always.
• You put forth effort to make others, regardless of their position and whether it is higher or lower on the org chart than your own, successful.
• You lead by example.
• Schedule: You have worked evenings and weekends before and love that schedule.
• You are able to give tours in the evenings and work 1-3 weekend days overseeing events.
• You thrive in a role that requires 40-50 hours per week of productive work time.

Required Skills & Competencies:

• Organizationally brilliant: you like checklists, processes, and are the master of them.
• Happy, can-do attitude: you are warm, happy, and love working with people. No meanies. No judges.
• Empathy reigns supreme: we work with couples and their families every day and sometimes they can feel stress during the planning process. The ability to be empathetic and really walk in their shoes while helping them find solutions is paramount to success in this position.
• Contributor: you are comfortable voicing your observations in a constructive and helpful way knowing that we are all here to be our best.
• Fantastic work ethic: you see things that need to be taken care of and you tackle them. There is no passing the buck, we all own our overall success. aka: "Lazy" is not a word anyone would use to describe you.
• High standards: we are experience junkies and want our clients to feel the love from start to finish. Knowing how to deliver fabulous service is an art, and we're looking for someone who understands that wholeheartedly.
• Works well with others: We are looking for someone who wants to be an integral part of a team internally and externally with our preferred partners. We are all in the business of serving others, and that starts and ends with those we work with every day.
• Communication: Strong verbal and written communication skills are required.
• Learner: We are consistently, always seeking to be better, grow our skills, and serve better. If you feel restless when complacency is upon you, yep - here's another sign you're reading the right job posting.
• Follow-up and follow-through: Our standards are high, which is why if you're organizationally brilliant, this is a piece of cake for you.

Other Job Requirements

If you have at least one year of event planning, hotel, restaurant, or similar experience, and the above sounds so much like you, you're wondering if it's the universe telling you something, please submit your resume and salary history today.

Compensation

Job Type: Full-time

Pay: $38,000 - $45,000.00 per year depending on experience, plus bonuses!

We can't wait to hear from you!

Mercantile Hall is an Equal Opportunity Employer.

Job Type: Full-time

Pay: Up to $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Ability to commute/relocate:

• Burlington, WI 53105: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• event management: 1 year (Preferred)
• wedding: 1 year (Preferred)

Work Location: One location