Yardi Systems Support Analyst

If you love an upbeat team culture we are your people! Finch & Daisy Consulting is a fully remote firm that focuses on Yardi software consulting, real estate accounting, project management, and process improvement.

We are currently searching for a Yardi Systems Support Analyst with direct experience supporting residential and commerical real estate clients with conversions and help desk support.

Do You:

• Have 2+ years direct experience working within the Yardi Voyager and/or Yardi Breeze environments?
• Have direct knowledge in supporting Yardi residential and affordable housing modules with conversions and/or providing technical help desk support to these clients?
• Have advanced knowledge of the administrative functions within Yardi?
• Have prior real estate accounting experience and knowledge?

If so, read on for more details on this exciting opportunity.

Essential Duties & Responsibilities

• Participates in and/or leads software support and administration projects which may include help desk/ticketing troubleshooting, support and resolution; software conversions/upgrades; ETL work; loading and/or validating accounting information as part of software upgrades/conversions; and client training.
• Manages and updates project management plans, weekly client calls, and ongoing project communications.
• Troubleshoots escalated issues and ensures requests are handled timely, accurately and with a focus on customer service. Proactively communicates with senior leadership.
• Conducts ongoing training with clients and internal team on processes, policies, and protocols.
• Other duties as assigned.

Supervisory Responsibilities

No formal supervisory responsibilities. May provide informal assistance such as technical guidance and/or portfolio-specific training to co-workers.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• Bachelor's degree (B.A. or B.S.) in Information Technology, Management Information Systems, Accounting, Finance or related field from a four-year college or university with two years’ experience, or equivalent combination of education and experience.

Certificates and/or Licenses

None required.

Communication Skills

• Excellent written, verbal, and interpersonal communication skills. Strong organizational and analytical abilities.
• Ability to effectively present information in a clear, articulate, and accurate fashion.

Financial Knowledge

• Requires basic/intermediate knowledge of Generally Accepted Accounting Principles (GAAP) and Financial Accounting Standards Board (FASB) regulations including knowledge of financial terms and principles.
• Ability to calculate figures such as percentages, discounts, interest, and commissions.
• Requires intermediate analytical and quantitative skills and the ability to conduct independent financial analysis.

Other Skills/Abilities

• Advanced knowledge of computer software (i.e., Microsoft Office Suite Products), including advanced skills in Microsoft Excel required.
• Strong attention to detail and ability to multi-task and meet deadlines while maintaining accuracy in a rapidly changing, fast-paced and high-volume environment.
• Ability to identify problems and take corrective action in varying and sometimes ambiguous circumstances and with limited information.
• Ability to follow directions and provide timely follow-up and follow-through on assigned tasks.

Equal Opportunity Employer

Finch & Daisy is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable Equal Opportunity laws, directives and regulations of federal, state, and local governing bodies or agencies. Finch & Daisy does not discriminate against any employee or applicant on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, membership or activity in a local commission, disability, sexual orientation or age.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Yardi Systems Support: 2 years (Required)

Work Location: Remote