jobs in Silver Spring, MD

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National Harbor, MD
The overall objective of the work is to perform first contact resolution of Service Desk Calls that relate to computer use typical of desk-based and remote...
National Harbor, MD
Coordinate meetings and troubleshooting calls with DHS Components and required technical resources, create Routine Change Request (CR) documentation and Remedy...
National Harbor, MD
Work in collaboration with Tier 1 to identify when multiple calls are being placed for the same incident to roll up into a master ticket....
National Harbor, MD
Minimum of 10 years’ experience in the IT field in service delivery management, business analysis or project management. Bachelor’s degree in related field....
National Harbor, MD
Able to obtain DHS Entry on Duty (EOD). Conduct technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and...
National Harbor, MD
Successful candidates will direct a matrixed technical team including subject matter experts (SMEs), field technicians, and other appropriate expertise as...
National Harbor, MD
Service desk, call center, help desk) trend analysis and common key performance indicators. Bachelor's degree preferably in Computer Science, Software...
National Harbor, MD
CACI is providing a variety of IT services to this customer including cyber security, identity and access management, risk management, cloud integration and...
National Harbor, MD
Ability to communicate clearly with technical staff as well as less technical colleagues. Execute technical vulnerability assessments using Nexus Tenable and...
National Harbor, MD
Bachelor’s degree in technical or related business field and 10+ years of related experience or an equivalent combination of educations, skills, and experience....