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What types of customer service representative jobs are there?
Customer service representatives are responsible for helping solve customer issues and requests. This involves specializing in customer communication using the following methods:
Responding to customer phone calls
Engaging with customers in-person
Communicating with customers online via chatbots or email
Monitoring company social media accounts and responding to customer questions and feedback on these channels
Customer service representative jobs will vary depending on the company's communication method chosen for each role.
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What is the dress code for a customer service representative?
The dress code for a customer service representative is business casual. This means no jeans, open-toed shoes, hats, or graphic tee shirts. Slacks and a dress shirt or nice pants with a blazer are typically appropriate attire. Each company may have its own specific dress code, so always follow company guidance when available.