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Capacity Planning Analyst new

  • We are looking for a talented capacity (headcount) planning analyst to join the SPS Capacity Planning team.
  • Analyze drivers of significant forecast misses and…

Capacity Planning/Forecast Analyst (Ring) new

  • 2+ years experience working in a global contact center forecasting voice, email, chat, and/or back office work.
  • 3+ years experience in workforce management.

Business Forecast & Capacity Planning Manager

  • 3+ years’ experience as a business or operations analyst; previous forecasting experience is a desired.
  • Your focus will be to optimize forecast accuracy and to…

Manager, SPS Capacity Planning

  • Experience managing capacity planning and workforce management teams.
  • 10+ years experience in contact center capacity planning field.

Program Manager - S3 Storage Capacity

  • Experience in managing capacity planning models.
  • 2+ years of experience with forecasting and planning customer demand signals.

Senior Program Manager - S3 Storage Capacity

  • Manage capacity planning forecasts for multi-year horizons.
  • 5+ years of experience with forecasting and planning customer demand signals.

Sr. Workforce Management Analyst - Capacity Planner

  • This person would be responsible for managing campaign forecasting, capacity planning, service and quality goals and load balancing incoming volume across a…
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