Section 1: General FAQ for Employers

Section 2: FAQ on Indeed Ads Program Terms

Section 3: FAQ on Indeed’s Resume Terms

 

Section 1: General FAQ for Employers

 

You may have some questions about the terms and conditions related to Indeed services. Here are answers to some commonly asked questions that may help you. 

Indeed’s General Terms of Service (ToS) is an agreement between you and Indeed that applies to all Job Seekers, Employers, Publishers and other users who access or use the Site, and which governs the relationship and obligations between you and Indeed. For example, Indeed requires users to acknowledge that Indeed has no control over the content of Job Ads or links to and from Job Ads since such content is created solely by Indeed users. Our ToS also confirms that Indeed has sole discretion with respect to what content it accepts, publishes or hosts on the site.

Please be advised that this FAQ is for your convenience only. It is not an exhaustive explanation or legal advice, and does not supplement or replace the applicable Terms of Service, which constitute a legally binding agreement between you and Indeed. We advise you to read any applicable terms in full. Capitalized terms used here shall have the meanings defined in the ToS.

If you would like to learn more about Indeed’s products, please click here.

Why does Indeed have an online Terms of Service?

Indeed is the #1 job site in the world 1 with over 250 million unique visitors every month 2. We offer an off-the-shelf pay for performance product, which is cost effective and simple by design. Indeed’s products are governed by terms and conditions that are uniquely tailored to the services provided to you, and hosting them online allows you to easily read, review and agree to them. This harmonized approach to contracts permits us to provide our customers with services in a streamlined and efficient manner. 

I am an Employer, which Indeed Terms apply to me? 

Indeed’s General Terms of Service, Cookie Policy and Privacy Policy apply to all Job Seekers, Employers, Publishers and other users who access or use the Site or Indeed’s services, as indicated by specific sections. Additionally, based on the products you use, there are specific terms applicable to each Indeed service. See below for more detail:

  • Indeed Ads Program Terms apply to any Employer that posts Job Ads to Indeed.  Sponsored jobs are Job Ads that are promoted by Employers, and they receive better visibility in search results. This is in contrast to non-sponsored jobs, which appear in search results but may receive less visibility.
  • Indeed Resume Program Terms apply to any Employer that uses the Indeed Resume Program. Indeed Resume is a database of Job Seeker profiles that Employers can use to proactively find and engage with potential candidates.
  • Indeed Assessments Terms apply if you are using Indeed Assessments in any way or by registering as an Employer on Indeed Assessments. Indeed Assessments are tests that Employers may send to Job Seekers to evaluate specific skills.
  • Seen by Indeed Terms apply if you are using Seen By Indeed, or by registering as a Candidate or an Employer on Seen. Seen by Indeed is a matching platform for tech-related jobs and job seekers.
  • Indeed Targeted Ad Terms apply if you are using Indeed Targeted Ads. Indeed Targeted Ads allows Employers to target the audiences for their Job Ads.
  • Indeed Hiring Events Program Terms apply to any Employer who uses the Indeed Hiring Events Program. Indeed Hiring Events helps Employers conduct on site interview events.

How do I accept Indeed’s Terms? 

There are various ways to accept Indeed’s Terms. For example, you agree to Indeed’s terms by using or accessing the site or our services or when you create an account on Indeed. Indeed’s terms are also referenced on every insertion order, so by signing an insertion order you also agree to the ToS. 

How do I cancel my service with Indeed? 

Indeed provides easy and flexible cancelation methods for all our products. Please see “Cancellation” section of the Terms applicable to the Indeed product you use for specific information. For example, with the Indeed Ads Program, as an account holder you have total flexibility to start, stop or pause your campaign at any time, and where you sponsor your Job Ads, the bill is based only on clicks delivered to you. These are reported in the Indeed Advertiser Dashboard, which gives you real-time visibility into the campaign and lets you manage the spend and change the amount of spend at any time.

1.comScore Total Visits, March 2018
2.Google Analytics, Unique Visitors, September 2018

 

Section 2: FAQ on Indeed Ads Program Terms

 

*This list is not an exhaustive explanation or legal advice. We advise you to read the full Ads Program Terms carefully here.*

Who do the Indeed Ads Program Terms apply to?

Indeed Ads Program Terms apply to any Employer who accesses or uses the Indeed Ads Program. It applies to any Job Ads posted by Employers on Indeed (sponsored or free to post, including jobs provided to Indeed via an XML feed). Sponsoring jobs on Indeed is one way to improve the visibility of Job Ads . Sponsored Jobs are Job Ads that are promoted by Employers, and they receive better visibility in search results.  This is in contrast to non-sponsored jobs, which do appear in search results but may receive less visibility.

As an Employer, what am I responsible for and why? 

You are responsible for all job content that you have posted on Indeed, as well as any content reachable from links you post on Indeed. Indeed cannot be responsible for such content since it has been posted by Employers or other users. 

By sponsoring a Job Ad, you are responsible for paying a price for each user “click” that such an ad receives. All dashboards will reflect the total click count. By sponsoring a Job Ad you are requesting that Indeed manage the placement of your Job Ads in the Indeed Search Engine Results Page and they receive better visibility in search results.  This is in contrast to non-sponsored jobs, which do appear in search results but which may receive less visibility.

You are also responsible for ensuring that you do not advertise anything illegal or engage in illegal or fraudulent business practice in any state or country where your ad is displayed. You are also responsible for ensuring that your information is correct and current and you grant Indeed and its Publishers the right to copy, distribute and display your Job Ads.

How are the charges incurred for Indeed’s Ads Program?

You will be charged based on the number of users that click on our Job Ad. Indeed’s click count is binding. Indeed provides campaign management tools you can use to set, manage and monitor your advertising budget.

What are the cancellation terms for Indeed’s Ad Program? 

Indeed provides for termination for convenience. You may immediately cancel any Job Ads at any time without notice on your own via your Indeed Advertiser Dashboard (effective generally within 24 hours). Indeed may also cancel any Job Ad on Indeed, the Ads Program or the Ad Program Terms at any time without notice. Indeed will issue a final invoice for any clicks incurred prior to cancellation.

What are the terms related to posting a job? 

When posting a Job Ad, Employers must abide by the applicable Terms of Service, as well as Indeed’s policies as published on our site. Indeed has the right to remove any Job Ad at any time for any reason without notice. For examples of why Indeed may reject particular Job Ads, please refer to Indeed’s Search Quality Policies. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job if we feel it is in our interest or our users’ interest. Indeed’s decisions in this regard are final. Indeed may require certain Job Ads to be sponsored in order to verify the legitimacy of the Job Ad and/or the Employer. Violation of Indeed’s Policies may result in immediate termination of a particular Job Ad, the Ads Program Terms or your account without notice.

For examples of why Indeed may stop accepting certain Job Ads from job boards, please refer to the Job Board Inclusion Guidelines

Indeed’s website is provided “as is” and “as available”, what does this mean?

Indeed’s provision of the Ads Program and the Site is provided on an “as is” and “as available” basis. “As Is” means that when you purchase or use Indeed services, you are accepting Indeed services in its current condition. 

“As available” is commonly used as a disclaimer for internet based services. This indicates obligations only when Indeeds product or service is available. 

Services provided over the internet may be subject to external factors beyond Indeed’s control. For example, it is common for cloud service providers to go down occasionally due to maintenance or updates. 

For sponsored jobs, you will only be charged for the clicks incurred. If the Site was to go down you would not be charged as your Job Ad would not receive any clicks.

Why does Indeed require client indemnification?

Indeed provides user-friendly products that help Employers find great candidates, including allowing Employers to determine the content of their Job Ads. Since you create the content of your own Jobs Ads, Indeed requires you to take responsibility for your use of Indeed’s services and your content on the Site.

Section 3: FAQ on Indeed’s Resume Terms 

 

 *This list is not an exhaustive explanation or legal advice. We advise you to read the complete Resume Program Terms carefully*

What is the Indeed Resume Program?

Indeed Resume is a database of Job Seeker profiles that Employers can use to proactively find and engage with candidates. Any Employer who uses the Resume Program is also subject to all applicable Site rules, policies, Indeed best-practices and guidelines that are currently available on the Site.  Indeed does not guarantee that the email address associated with a Job Seeker profile is still in use. In the event phone numbers are provided by the Job Seeker in the resume, Indeed does not guarantee their validity and can not confirm whether such numbers are landlines or cell phones. You agree to call Job Seekers regarding relevant job opportunities only. If you are located in the United States, It is your sole responsibility to comply with all guidelines in the Telephone Consumer Protection Act.

Who do the Resume Terms apply to?

Indeed Resume Terms apply to any Employer who accesses or uses the Indeed Resume Program for the purpose of searching for or contacting Job Seekers to fill a job.

What is the acceptable use policy for the Resume Program?

The only acceptable use of the Resume Program is for an Employer to contact a Resume Owner through Indeed regarding a Job Listing or potential employment. No other uses of the Resume Program are permitted. 

As an Employer, what am I responsible for?

You are responsible for all your actions when using the Resume Program, such as contacting the Resume owner and communication with Resume owner.

How are charges incurred for my use of Indeed Resume?

Indeed Resume is provided on a subscription basis and details regarding the Resume subscription plan are available on the Site. As these are subscription-based services, payments are not refundable once made. 

What are the cancellation terms for Indeed’s Resume Program? 

Indeed offers easy and flexible cancellation of Indeed Resume, and instructions on how to cancel your subscription can be found in the Indeed Employer Help Center. Each subscription grants a user the ability to contact Job Seekers in our database and comes with a certain number of contacts each month. Keep in mind that you cannot cancel individual contacts that you have already used: once you have requested that Indeed contact a Resume Owner, you may not revoke such request. 

Following any Resume subscription cancellation, however, you will continue to have access to the service through the end of your current billing period. Refunds (if any) are at the absolute discretion of Indeed and only in the form of credit for Indeed services. If you purchase a subscription plan, you will be charged on  a recurring basis until you cancel your subscription plan and such cancellation goes into effect, which may not be until the next billing cycle. The applicable billing cycle (e.g. monthly or annual, etc.) will depend upon the terms agreed upon.