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North Bergen, NJ 07047
  • Train newly hired CSRs on client specific competencies.
  • Manage escalated calls transferred from Customer Service Representatives (CSRs) to deescalate difficult…
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$35,000 - $45,000 a year
  • Train newly hired CSRs on client specific competencies.
  • Manage escalated calls transferred from Customer Service Representatives (CSRs) to deescalate difficult…
Easily apply
Urgently hiring
Mintek Resources, Inc.
Beavercreek, OH 45431
$60,000 - $85,000 a year
  • Handle escalated customer calls or inquiries.
  • Additional responsibilities include recruiting, hiring & onboarding new CSRs & dispatch associates as well as…
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Gainesville, VA 20155
  • Provide employees with leadership and guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • CSRs will be responsible for responding to escalated and more complex inquiries on a broader scope of topics.
  • Looking for Customer Service Representatives!
  • CSRs will be responsible for responding to escalated and more complex inquiries on a broader scope of topics.
  • Responding to customer inquiries or complaints;
Richmond, VA
  • Receive, triage and resolve escalated calls from CSRs.
  • Review strength trainings for existing CSRs, as needed.
  • Adhere to all HR policies and procedures.
  • Assist CC CSRs as an information resource or helpdesk capacity for non-escalated matters.
  • The Contact Center Job Coach assists new employees in their onboarding…
  • Assist direct reports with escalated issues or cases as needed.
  • Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the…
  • The rep will support the customer service function of the operation by answering escalated customer inquiries through inbound call transfers from off-site Level…
Martinsville, VA 24112
  • Team Leads are responsible for assisting CSRs with questions, providing guidance on calls, taking escalated calls, processing customer requests, investigating…
  • To determine feedback to be delivered to CSRs for development.
  • Field escalated calls directed to SEU from supervisors when they are no longer able to assist.
Franklin, TN 37067
  • Escalate issues internally and follow up on escalated issues.
  • CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting…