Good day to day, with non-ignorable flaws in management
Account Executive (Former Employee) – New York, NY – April 26, 2019
Overall my experience at Indeed was mostly very positive. I learned enough to launch a sales career having no experience coming in, the "culture"'/benefits/perks were unbeatable. I really enjoyed the actual day to day of what I did in working with clients and selling a good product. Also the training was really strong and thorough.
If you're considering working here: Know that you'll probably like it in most day-to-day ways, but there will be a good chance you hate your manager, depending who you get put with, and a good chance that you'll feel like you're constantly working against yourself trying to hit quota as hurdles are thrown in front of you about how you're measured and the rules keep changing.
What ultimately led me to leave Indeed was them going through what I can only describe as a "dark period" where no one was performing well, morale was extremely low as quotas were made pretty unattainable and all the rules of the game changed on how we're attaining our bonus pay *which is 60% our income*. Constant shifting of 'sell this product today and that one tomorrow', and 'oh now sell something that's a one-time fee, but we're going to hold you accountable as if that's recurring upsellable revenue' was common. The business deliberately ignored when anyone would question "well how are we supposed to actually do it that way when this and this and this are in our way?"
The upper management needs to learn that if they screw over the sales reps, the reps will always need to find ways to game the system to make the money however they can, or they will quit. (I happen to know over 2 dozen people quit last quarter as a result of this exact situation). There were a number of occasions where I felt like things were set up for me to do what's best for the business while it being worse off for me. I didn't like that I felt like the company wasn't aligning it's goals to be mutually beneficial.
My other issue was my manager, who was inexperienced and very ill-suited to leading a team in times of difficulty. Many managers at Indeed are pushed into leadership without the personality to know they need to adjust how they speak to each team member. It's common that the blindly-loyal yesmen that are promoted are more about pushing whatever kool-aid of the week is coming top down, and not concerned about pushing back to make sure the sales reps are supported by the business.
Bless them for finally getting rid of the call metrics which was definitely the most "do your job with your hands tied behind your back" silly rule.
free breakfast, fun events, open PTO, casual dresscode, nice office
Constantly shifting expectations, immature managers