A manager that claims to have more education and experience than most (if not all) their employees, should (theoretically) be able to do a better job than said employees. This was not the case - AT ALL.
I worked a shift where I heard the Food & Bev manager ask a lower level employee how far she should fill a pitcher to be placed on a dinner table. The captains (who all got promoted over more qualified and experienced employees) regularly ask their servers how to complete captains tasks (the captains job - not the servers.) Higher management is either obviously to the operations of lower management, or simply doesn't care and turns their heads to it.
Management needs to get it together before they can expect their employees to do and be better. Management effects every aspect of a team, job, and service.
Poor Management = Poor Team
Liars, thefts, and hypocrites.
Fix your management and you'll be better equipped to fix issues all around.
Free lunch occasionally. Location
Pay/benefits. Lack of hours. Poor Management