Company as a whole, not too bad. Call center was horrible.
Call Center (Former Employee) – Asheville, NC – January 25, 2019
The Biltmore company as a whole was amazing to work for. I had been a passholder for many years and was very excited about the opportunity to work for a place that I loved. I planned on being there forever and advancing in my career to truly make a long term career out of it. I went to a job fair for the Call Center and everything sounded great. I was so excited when I got the job offer. They train you for a bit before you get on the calls for the call center. The training while I was in training, I thought was fantastic. But once you get on the calls, none of the training you were provided with transfers over. If you ask a question to your supervisor to get clarification, the answer will change depending on which supervisor you ask, and none of those answers match what you are taught during training. They have many policies in the call center that need to be revamped significantly. I missed a day and a half of work because of illness, was always on time, and even signed up for extra hours every time the opportunity arose. However because of missing a single day, I was passed over for a promotion and was told that I had to be in the same shift and position for at least 6 months before I could even be considered for any potential shift changes or advancements. There were people in the center who missed way more days than that and were still allowed to progress. Everything works off of a point system, but they start you with so few points to begin with that they set you up to fail to begin with. If you are considering working at Biltmore, I would recommend it, but not the call center. It was the worst possible experience I have ever had in my life. Of my training class, we started with 10 people, and finished the class with only 4. Of those 4, only 1 is still there. The training following mine, started with 6 people, finished the class with 1, and now has 0 people remaining. Something definitely needs to change and be revamped in the call center to keep up to the standards that the Biltmore company as a whole has.
Good benefits, Decent pay
Poor management, horrible policies, awful training