Unreliable hours and chaotic management
Cleaner (Current Employee) – Raytown, MO – October 17, 2018
I applied to this job because I love to clean, I've been cleaning for years. They did not disclose the unstable schedule or last minute scheduling issues at time of hire,as well as many issues, they just desperately needed people on the ground and held back any negative details so not to deter getting new hires. Some days we had too many houses for the amount of people we had, other days we would have hardly any to go around -multiple days of no work(like up to a whole week with maybe one house). The manager I dealt with daily seemed inexperienced and constantly had so many issues that were honestly self inflicted, and she would take it out on the cleaners. Never calm and collected and always panicking.
When it hit a dead period, I changed my availability to part time and found another full time job (one with a schedule that could be dependable) to work along side with this one. The only reason I stayed at all was because I LOVED my customers and cared for them so much. My regulars are so wonderful and amazing. After starting the job, they contacted me for a few houses then completely stopped communication with me. I NEVER quit.
Another HUGE issue is i obviously proved myself at some point because I was told I was going to soon be trained to be assistant manager and get a pay raise(another perk of the job, advancements) but 3 months later, they had not touched the subject since, and when I attempted to get them to move forward it was always something like they were in a busy period and needed a little more time. It was either a lie to keep me interested in staying( most likely so) OR it was just another testament of how dreadful the management is. Again, I have not quit, I sure do plan on it, but I wont be leaving on terms such as 'no call-no show' or anything other than me resigning. If they fired me ( with zero notice whatsoever) it would undoubtedly be wrongful termination. It is unacceptable in a work place to have that much poor communication happening from the management. I am very displeased with my experience there ONLY because management. I was told multiple time that I worked very hard and was dependable, but then would turn their backs on me and treat me with such unreasonable and uncalled for disrespect at the droop of a hat.
terrible management, false statements of raises and advancements, no stable schedule, not financially secure, constant turn over, over scheduling, long periods of no work