A typical work day consists of speaking to members on the phone, reading off claim and benefit information and constantly being micro managed. Handle time of calls is scrutinized and you are to help the members as much as possible but with limited time to do so. Adherence to schedule is scrutinized and you care coached to get down the call times, but are still supposed to do the most you can in a span of 5- 10 minutes on a call.
My supervisor is amazing and does all she can
adherence and handle time of calls, Not enough time to really help members, salary, my commute, the list goes on