Customer Service Representative Salaries in Mishawaka, IN

Salary estimated from 36 employees, users, and past and present job advertisements on Indeed in the past 36 months. Last updated: September 12, 2019
Average in Mishawaka, IN
$12.24 per hour
Meets national average
  • Most Reported
$7.25
$21.45
Salary Distribution

Average additional compensation

Cash bonus
$1,900
/ year

How much does a Customer Service Representative make in Mishawaka, IN?

The average salary for a Customer Service Representative is $12.24 per hour in Mishawaka, IN, which meets the national average. Salary estimates are based on 36 salaries submitted anonymously to Indeed by Customer Service Representative employees, users, and collected from past and present job advertisements on Indeed in the past 36 months. The typical tenure for a Customer Service Representative is less than 1 year.

What Customer Service Representatives Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, or by email or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to explore available solutions for customers. Those employed in retail stores may use registers to process returns or orders.

How to Become a Customer Service Representative

Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma or equivalent.

Training

Customer service representatives usually receive short-term on-the-job training, typically lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing an exam. Some employers and organizations may provide training for these exams.

Advancement

With experience, customer service representatives may advance to supervisory roles.

Important Qualities

Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and responding to complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer ‘s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer ‘s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Job Outlook

Employment of customer service representatives is projected to grow 5 percent from 2016 to 2026, about as fast as the average for all occupations.

Overall employment growth should result from growth in industries that specialize in handling customer service. Specifically, telephone call centers, also known as customer contact centers, are expected to add the most new jobs for customer service representatives. Employment of representatives in these centers is projected to grow 36 percent from 2016 to 2026. Some businesses are increasingly contracting out their customer service operations to telephone call centers because the call centers provide consolidated sales and customer service functions.

Employment growth of customer service representatives in all other industries will be driven by growth of those industries, as well as consumers’ demand for products and services that require customer support. Some companies will continue to use in-house service centers to differentiate themselves from competitors, particularly for inquiries that are more complex, such as refunding accounts or confirming insurance coverage.

However, some companies are increasingly using Internet self-service or interactive voice-response systems that enable customers to perform simple tasks, such as changing addresses or reviewing account billing, without speaking to a representative. Improvements in technology will gradually allow these automated systems to perform more advanced tasks.

Job Prospects

Job prospects for customer service representatives are expected to be good because of the need to replace workers who leave the occupation.

Source: The Bureau of Labor Statistics (BLS)
Customer Service Representative salaries by location
CityAverage salary
$12.50 per hour
$10.01 per hour
$13.07 per hour
$11.68 per hour
$12.36 per hour

Customer Service Representative job openings

Leasing Consultant
Edward Rose & Sons
Mishawaka, IN
Account Service Representative
Wildman Business Group
South Bend, IN
Leasing Consultant
Edward Rose & Sons
Elkhart, IN
Customer Service Representative jobs in Mishawaka, IN

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