Favoritism is astounding. Company is well known for promoting people who cannot handle being on the phone as well as internal advancement is a joke unless you know someone else in another department. They promise you advancement and good benefits. The only real good benefits are the hours of PTO you get monthly. Health benefits are garbage even though you work for an insurance company. Luckily have a supervisor who is really nice and easy to work with last supervisor could have cared less unless you were a favorite which is throughout the department. No one is ever held responsible if they do something wrong. People are written off work for months at a time to take an unpaid leave yet are welcomed back with no problems but if upper management doesn't like you they just make you quit. You are expected to do appeals, as well as handle payments, grievances, enrollment and do more than what you are paid for.