Convergys
Convergys Customer Service Representative hourly salaries in the United States
Salary estimated from 1,002 employees, users, and past and present job advertisements on Indeed in the past 36 months. Last updated: February 8, 2019
Average salary
$10.47 per hour
▼16% Below national average
- Most Reported
$7.25
$15.90
Salary Distribution
Job openings matching Customer Service Representative in Convergys
Healthcare Representative
Longview, TXCourteous with strong customer service orientation. 6 months of customer service or sales experience preferred....Easily Apply30+ days agoSales Call Center Representative
Hickory, NCStrong/proven customer service skills; 6 months of Customer Service- Sales experience is helpful but not required....Easily Apply4 days ago
Reviews about Pay & Benefits for Customer Service Representative in Convergys
WAH is not what it is cracked up to be
CSR (Current Employee) – United States – February 6, 2019
I have worked here as a work at home agent since 2018. I have been at the company for close to 6 months. Training is about 3 weeks with a week or so of transitioning on the phone. My trainer was awesome but there was a lot of information left out. Simple information that should have been given. There should be a test version of the system we need to use. They show us how to look up the information but there is no way of doing a role play correctly. A big part of the requirements of each call was given to use about a day before we went on the phones.
When you need help with answering a question you do no have the answer to you can reach out to a Coach and they 95% of the time are completely useless. Convergys/Concentrix now is big on what the client wants and they have a resource you can look information on and they say that is the answer to everything and that is not the case. The Coaches are rude and condescending and talk to you like you are a moron but we are expected to not act the same way. Management is a joke at least mine is. I have a team leader who has no idea what they are doing. Same story about talking to you like you are a moron and condescending. You have to contact them multiple times and still they mess it up about 6 times before getting it right.
Not all is bad, there are team leaders out there that are awesome as well as some coaches too. But the majority of them cannot be bothered and I am sure that has something to do with the low pay. This is a w2 type employer though so the low pay is better than working a 1099 contract job. A CSR position pays $9 - $11 per hour but it is full time work.
They also offer Paid time off as you earn it, you can take advantage of long lunches when available as well volunteer go home when the call volume is low and too many people are on the phones. They offer good benefits and if you do not mind the bad this is a decent position.
The customers we talk to are usually fine but they get upset a lot because a lot of third party customers calling in. We do not always have current information and that can be so frustrating to the person on the phone as well as yourself because you can only be empathetic so much before you want to pull your hair out. If you are thinking about if this company is for you. Something to keep in mind is you need to spend some money before you can start. Not a fee or anything like other places. But for example you need to have Windows PC or Laptop with at least a 17" monitor, you need to purchase specific hardware like a thumbdrive and headset from a list, as well as a router if you do not already have one. I use Apple products so I had to purchase a new system.
The thumb drive and headset ran be about $40 and the router ran me a bit more. The process to get hired is a long one. I applied in June and it was a good 8 weeks before hired and another 5 weeks before my training started. For me that was fine but others may not have the same leeway.
When you need help with answering a question you do no have the answer to you can reach out to a Coach and they 95% of the time are completely useless. Convergys/Concentrix now is big on what the client wants and they have a resource you can look information on and they say that is the answer to everything and that is not the case. The Coaches are rude and condescending and talk to you like you are a moron but we are expected to not act the same way. Management is a joke at least mine is. I have a team leader who has no idea what they are doing. Same story about talking to you like you are a moron and condescending. You have to contact them multiple times and still they mess it up about 6 times before getting it right.
Not all is bad, there are team leaders out there that are awesome as well as some coaches too. But the majority of them cannot be bothered and I am sure that has something to do with the low pay. This is a w2 type employer though so the low pay is better than working a 1099 contract job. A CSR position pays $9 - $11 per hour but it is full time work.
They also offer Paid time off as you earn it, you can take advantage of long lunches when available as well volunteer go home when the call volume is low and too many people are on the phones. They offer good benefits and if you do not mind the bad this is a decent position.
The customers we talk to are usually fine but they get upset a lot because a lot of third party customers calling in. We do not always have current information and that can be so frustrating to the person on the phone as well as yourself because you can only be empathetic so much before you want to pull your hair out. If you are thinking about if this company is for you. Something to keep in mind is you need to spend some money before you can start. Not a fee or anything like other places. But for example you need to have Windows PC or Laptop with at least a 17" monitor, you need to purchase specific hardware like a thumbdrive and headset from a list, as well as a router if you do not already have one. I use Apple products so I had to purchase a new system.
The thumb drive and headset ran be about $40 and the router ran me a bit more. The process to get hired is a long one. I applied in June and it was a good 8 weeks before hired and another 5 weeks before my training started. For me that was fine but others may not have the same leeway.
Pros
VGH, PTO, WAH opportunities
Cons
Lack of leadership, rude and condescending coaches when needing help, low pay, Client runs a horrible system.
Inflexible and indifferent, but relatively stable
Customer Service Representative (Current Employee) – Taylorsville, UT – January 27, 2019
As long as you can put up with the working conditions, have a certain degree of skill, and maintain a decent attendance record, you can basically be employed indefinitely and they will hire most backgrounds. On the other hand, the pay is low, the medical benefits are worse than useless, it's extremely difficult to advance despite what they claim, and the work environment largely depends on what project you're working on and your manager.
Convergys was a great place to work
Customer Service Agent (Former Employee) – Jacksonville, FL – January 17, 2019
They offered different programs and benefits for employees were good. They also had perks and incentives for employees. It was fun and interesting and there were rewards for doing a great job.
| More Convergys Customer Service salaries | Average Salary | Salary Distribution |
|---|---|---|
136 salaries reported | $11.43 per hour |
$7.25 $26.00 |
50 salaries reported | $10.50 per hour | $7.25 $26.00 |
44 salaries reported | $11.83 per hour | $7.25 $26.00 |
41 salaries reported | $11.02 per hour | $7.25 $26.00 |
21 salaries reported | $10.97 per hour | $7.25 $26.00 |