Great benefits but personal life is sacrificed
Customer Service Agent - Front Desk/Concierge (Former Employee) – Arlington, VA – May 10, 2012
Very hectic work environment at times. A lot of very unique situations to allow for creative solutions. Early starts or late nights depending on the shift you have (which tends to fluctuate weekly depending on hotel's need). You will have to sacrifice a lot of plans, since you will only know your schedule for the week ahead. Get used to going from an evening shift to a morning shift with little sleep between.
Yet, you get to meet a wide selection of people and learn about the areas they come from and what they are intending. You can make a good many friends from returning guests.
Since the hotel industry is built on demand, a lot of demand is placed on the front desk. You will bear the brunt of both good and bad judgement from guests. Not everyone can be pleased and it will be hard to deny something that just isn't in your power to give. This goes for a lot of management decisions. They will make the decision and you will have to suffer the consequences, be it good or bad.
benefits and guest interaction