To work at this company, one has to think on their feet to make sure that they balancing the needs of customers, the clients, and the business. Things can change from call to call, and protocols can change just as quickly. It is fast-paced, and one deals with people in all kinds of life situations. The management is supportive, and is willing to listen to concerns. There are times that after a call, you really feel like you helped someone with something real.
Great schedule, Supportive management
No pay raises, Little room for advancement