Productive and learning while on the job.
Help Desk Support (Former Employee) – Clovis, CA – July 3, 2013
A typical work day at Alorica was fast pace, we were a help desk support for all D-link products, We had a goal to achieve and that was to resolves the issue within 10 mins of taking the call. What I learned was patience and how to deal with disgruntled customers, how to hear the customer and to re-assure the customer that we were here to get the issue resolved. The hardest part of the job was when we could not stay within the 10 min mark due to intense troubleshooting and trying to get the customer to follow instructions. The most enjoyable part of the job was when the issue was resolved and you would hear from the customer well job done.
30 min lunches, no insurance benefits, part-time