Working in the office as an assistant takes a strong individual. They have some pretty irate customers that you have to deal with on a daily basis. Management expects you to take care of all the commotion by yourself until it gets extremely out of hand and they have no choice but to help out. There are some days that the phones are non-stop ringing and you have to multi-task. Management there really does need to step it up though. Benefits are great there though and the pay isn't too horrible besides I believe the office needs to be paid more. The most enjoyable part of my day is working with the girls in the office.